A whole weekend of presentations on the psychology of success, leadership and management training, a sponsors’ exhibition, awards ceremony and a huge bar bill marked the end of the Vet Dynamics Conference 2015 - which is fast becoming a major event in the veterinary calendar.
In its third year, the members-only event held at the Cheltenham Chase Hotel was even bigger than last year, with international veterinary coach and speaker Sam Bowden flying in especially from Australia to head the impressive list of presenters, which included: Brian Faulkner – Vet Psych, Helen Frewin - Totem, Andy Green - Senior Partner at Pennard Vet Group and Dewi Owens – Practice Manager at the Aran Vet Clinic, along with event host and Vet Dynamics CEO, Alan Robinson.
A glamorous black tie dinner and awards ceremony saw awards handed out to 12 Vet Dynamics’ Platinum Programme members, who had overcome personal hurdles and business challenges and achieved great things in the last twelve months. Plus, over £1300.00 was raised for the Veterinary Benevolent Fund – which exists to provide a safety net when members of the veterinary profession need assistance.
The event kicked off on Thursday 3rd September, which was a closed day for the Platinum Practice Academy members, with round-up sessions for half a day and group training with Sam Bowden, which challenged many ingrained beliefs and created some major mind-set changes. A relaxed evening with dinner and a fun quiz night, where Dudley the Vet Dynamics Mascot (Alan and Vicky’s Old English Sheepdog puppy) made a guest appearance and mingled with the delegates was the perfect ending to the first day.
To launch the two day open conference (where Vet Dynamics members could invite members of their teams), Sam Bowden bounced onto the stage and inspired everyone to change their mind-set and create a life that really rocks, by rewriting their personal ‘story’. Alan Robinson followed with ‘Trust Me, I’m a Vet’, exploring the limiting beliefs vets have and how to overcome them.
More was to come with renowned speaker Brian Faulkner discussing the meaning of success and Business Psychologist Helen Frewin reminding the audience that ‘emotional intelligence’ is a verb and ‘mindfulness’ is the key to managing and reducing stress.
Andy Green of Pennard Vet Group gave valuable tips on management structure in his talk 'It's All in the Mind - Practical Tools for Success' and Dewi Owens, from Aran Vets explained the drive to improve his practice in the face of direct corporate competition created the need and the opportunity for change.
The finale was an unexpected and entertaining video clip of Sam Bowden performing an Elvis impression to a live audience to demonstrate the benefits of being outside your comfort zone.
He challenged the audience to consider whether their receptionists answered the telephone like a ‘Rock Star’, ‘ho hum’ or ‘you suck’ and surprised the audience by calling one of the delegate’s practices, live on stage, to test the receptionist’s Rock Star qualities.
Despite a jet-setting Australian on the phone playing an owner of a fictitious dog needing a vaccination and 140 people trying not to make a noise, the receptionist did very well and had no idea that she had such a large audience listening in. Their performance was a credit to the Platinum Practice Academy training and methodologies.
Vet Dynamics CEO and host Alan Robinson said. “Inspirational would be the word I’d use to describe this year’s Vet Dynamics Conference. Being able to get together some of the best of independent veterinary practices, some world class speakers and a phenomenal venue and crew - it really was a spectacular event. Our aim was to celebrate the success of our member practices publicly as well as deliver ground-breaking CPD focusing on the Psychology of Success.”
“We’re all about shifting the shifting the beliefs and paradigms that we see holding veterinary practices back from delivering excellent value, creating enjoyable work environments and giving owners the rewards they deserve in veterinary practice.” Alan added. “If the feedback so far is anything to go by, I’m exceptionally proud to say I think that’s exactly what we achieved.”
Planning for the Vet Dynamics conference 2016 is already underway – and, if this year’s event is anything to go by, expect some amazing things to happen!
Visit www.facebook.com/vetdynamics for photographs and more information about the speakers, sponsors and conference.
Leading veterinary wholesaler Centaur Services has launched a new website that is fully accessible on smartphones, tablets and desktop devices and offers customers an improved, more user-friendly online experience along with a wealth of information about Centaur and its services.
The design of www.centaurservices.co.uk utilises modern web technologies to create a responsive, fresh, contemporary website that’s easy to use and simple to navigate, replacing the company’s previous site which was not optimised for mobile devices.
Existing Centaur customers can continue to log on to MyCentaur, the online ordering and reporting system, in the same way as before but will benefit from a variety of extra information about the services Centaur offers, its interesting history, the latest company news and much more.
“With over 97% of our orders being received online, providing our customers with an easy-to-use, responsive, attractive and interesting website was a high priority for us,” commented Paul O’Connor, Head of IT at Centaur Services. “Every element of our business is geared towards providing excellent customer service and we believe our new look website delivers this, as it allows our customers to access the information they need from a range of devices and locations. It’s also a much better shop window for Centaur as it communicates our range of added value services as well as key information about our wholesale offer and the core values that underpin everything we do.”