• Welcome to the website of the Veterinary Practice Management Association, VPMA
  • Welcome to the website of the Veterinary Practice Management Association, VPMA
  • Welcome to the website of the Veterinary Practice Management Association, VPMA
Latest News //
  • Focus on Diagnostics

    Dr Mark Patteson, Specialist in Cardiology, Paddy Mannion, Specialist in Imaging and Peter Southerden, European Specialist in Veterinary Dentistry will head up the list of speakers at SPVS/VPMA Focus on Diagnostics Day on 16th October in Daventry.   The theme for the day will be the business and clinical case for doing more ‘in-house’.  

     ‘The best day’s CPD I’ve been to in 10 years’ was the verdict of one attendee to last year’s event and this was echoed by other delegates, a mix of practice owners, managers and clinical directors.

    Other seminar subjects include the business and ethical case for laproscopic spays, regenerative medicine and how to make the most of your microscope and digital x-ray.  Brian Faulkner will chair workshops and present a seminar on dashboards and income analysis.

    The day is also an excellent opportunity to talk to suppliers of equipment with over 20 relevant and focused exhibitors

    The day, held at Staverton Park, Daventry, starts at 10:00am and finishes at 5:00pm.  CPD certificates, lunch and refreshments are included.  The cost is just £100 for SPVS/VPMA members (£150 for non-members).

    For further details, or to register for the event, visit www.spvs-vpma-events.co.uk or call 01453 872 731.

     
  • Can you manage conflict?

    Managing conflict in the workplace can be one of the biggest challenges a manager faces.  This might be conflict directed at you from a colleague or client, or conflict between two members of staff.  SPVS and VPMA in partnership with Zoetis will be running two courses on conflict management, the first in Birmingham on 9th July and the second in Preston on 23rd July.  
    Course leader, Nick Steele, National Consulting Manager with Zoetis, will teach simple techniques starting with how to listen to the angry person and work backwards to the source of the anger.   Once these techniques have been learnt they can be applied to managing difficult situations with clients OR with colleagues.
    Delegates will leave with the tools to help them tackle difficult situations together with simple tips to help train the reception team.
    The day will include role play and case study scenarios together with interactive sessions to share experiences among delegates.  
    Both days will start at 10:00 and finish at 4:30.  CPD certificates, lunch and refreshments are included.  The course costs £180 for SPVS/VPMA members (or £255 for non-members) and BVNA members will be offered SPVS/VPMA membership rates
    For further details, or to register for the event, visit www.spvs-vpma-events.co.uk  or call 01453 872 731.

     
  • VPMA focuses on benefits for hard-working practice managers

    The Veterinary Practice Management Association has formed a Member Services Group to help optimise member benefits. The group, consisting of practice managers and council representatives Julie Beacham, Angela Andrews and Steve Broomfield, is reviewing the current member benefits package and negotiating with suppliers to expand the range of support on offer.

     
  • Surge in practice manager and vet nurse nominations but work still to do

    Nominations for practice managers and nurses in the Petplan Veterinary Awards were boosted this year by a joint initiative between the Veterinary Practice Management Associations and the British Veterinary Nursing Association. The idea was the brainchild of the two presidents, Helen Sanderson and Kirstie Shield, who asked each of their associations to nominate practice staff for the other’s award category. Practice manager nominations rose by nearly 40% and nurse nominations by just under 25%.

    Helen Sanderson was delighted at the uplift and wanted to encourage even more members to take part next year, “Practice managers and nurses deserve this recognition, as both work very hard to support practice but don’t always get the acknowledgement for it. However, given how many managers and nurses there are working in the profession, I think we can do even better, and I’d like to see nominations next year for both categories being closer to the numbers seen for the Vet of the Year category.”

    BVNA President Kirstie Shield echoed this, “The public doesn’t see the tremendous amount of work that goes on back-of-house to produce a successful practice and the vet is usually at the forefront of their minds. But the professionalism and expertise of nurses and managers help drive a high standard of service and animal welfare – we’d encourage both of these groups to come forward and nominate their colleagues, and for reception staff to introduce the idea to clients. ”

    Ms Sanderson was also delighted that the finalists in the Practice Manager of the Year category were all VPMA members. Sharon Lane-Kieltyka from the Shepton Veterinary Group clinched the top title, while Chris Gudge from Highcroft Vet Group in Bristol and Niki Burton from Eastcott Vet Group in Wiltshire were runners-up. Helen wished to congratulate all the finalists, “As an association, we strive to support excellence in practice management and give managers the tools they need to do their job effectively. This has a knock-on effect on boosting the performance of the whole practice team and of course the end service given to clients. We look forward to working with the finalists to disseminate their expertise and knowledge to the rest of our membership.”

    Photos:

     

    Winner of Practice Manager of the Year Sharon Kane-Tieltyka  Veterinary Nurse of the Year Tina Wright with BVNA President Kirstie Shield and compare Gyles Brandreth
     
    Runner up Chris Gudge Runner Up Niki Burton

                                     

     

     

     

     

Welcome to the website of the Veterinary Practice Management Association

Learn | Share | Grow

helen
   

At the VPMA, our Mission is simple: 
to help you grow your management skills
through support, sharing and learning. 
  

The VPMA offers membership to all those
with an interest in practice management,
whatever their role in practice.

  

“We’re a welcoming, active association with a wealth of knowledge and insights to share. As President, I want to encourage everyone with an interest in practice management to join us and help drive their career and their businesses forward towards further success.”

Helen Sanderson, VPMA President