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  • About Us, VPMA
  • About Us, VPMA
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  • Petplan Veterinary Awards Practice Manager of the Year Winner 2017 - Anne Corson

    Petplan Practice Manager of the Year Winner, Anne Corson from Pennard Vets in Tonbridge, Kent demonstrates the type of work she carries out in a normal working day. Watch the Video.

     
  • APPRAISALS: A SIMPLE GUIDE



    Renay Rickard, VPMA president, armed new managers with a suite of tools to help conduct appraisals with a range of practice team members during her ‘New to Management’ webinar


    Conducting appraisals causes many new managers to pale at the thought, but VPMA’s president, Renay Rickard, put minds at rest with a straightforward guide to the ‘Do’s and Don’ts’ of staff appraisals, during VPMA’s second New to Management webinar held on March 15.

    The message was clear from the beginning: make appraisals in your practice a positive experience and something that members of the team actually look forward to instead of dread!

    “In the early days, when I first started to do appraisals in my practice, it was viewed as an annual telling off! We want it to be a positive experience all round. We now have people coming to me and asking when their next appraisal is – that’s when you know you’re doing something right,” said Renay.

    It’s important to make your team member feel at ease and special – this is time invested in them in a busy practice where time is pressured and not everyone always gets listened to, continued Renay. “It’s important to commit to a time you’ve set – I’ll allow a time to be cancelled once but the appraisal has to go ahead the next time. It’s a big deal for the person being appraised so make sure they feel important and that your meeting is held somewhere private and uninterrupted,” she added.

    Being clear about the purpose of the appraisal and giving the reasons why you’re holding one is important for clarity and consistency among staff. Key to this, said Renay, was having a structure and procedure in place, including making your key performance criteria available to everyone – publishing them in the staff handbook in Renay’s practice.  

    Stats

    Polls carried out during the webinar showed an interesting split between delegates in their concerns over conducting appraisals. When asked “What is your biggest challenge regarding appraisals?” the responses were as follows:

    33%  “Unsure how to keep emotion out of it”

    27%  “Worried about confrontation issues”

    22%  “Not having a formal process in place”

    16%  “Don’t have enough objective info”

    2%   “The team members are senior to me or at practice longer”


    When asked whether their practice had an appraisal process in place, the results showed almost one-third did not.


    62% Had a process in place

    31% Did not have a process in place

    8 % Were not sure


    The message from Renay for practices without an established appraisals process was to not be intimidated by the prospect and start one yourself. She said: “If your practice doesn’t have a review process, do start one in an informal way and do it yourself if you’re heading up a small team. Ensure that the person who does take on this task has the authority to make changes or raise issues with the bosses – there’s nothing more frustrating for staff than being promised a chat and airing their views only for it not to go any further.”


    Renay shared her protocol for appraisals, which will be distributed on the accompanying slides to webinar delegates. You may still sign up now to this and other webinars in the series; visit
    http://events-by-vpma.co.uk/


    The next webinar in the series is entitled
    Difficult Team Members and Disciplinary Processes and will be delivered by Simone Taylor from Citation on April 12 at 8pm. This webinar will look at how to handle difficult team scenarios and what might be expected of you in managing a disciplinary process.


    To sign up or for more information email
    secretariat@vpma.co.uk or visit http://events-by-vpma.co.uk/

     
  • RCVS Strategic Plan 2017/19

    Leadership, innovation and culture change focus for three-year strategic plan

    The Royal College of Veterinary Surgeons (RCVS) has published its Strategic Plan for 2017 to 2019, with a focus on developing leadership within the veterinary professions, encouraging innovation, and further extending a learning culture as a counter to the ‘blame’ culture that exists in some parts of the profession.


    The Strategic Plan was developed throughout the course of 2016 with input from a number of stakeholders including RCVS Council and Veterinary Nurses Council, key committees and College staff. Most importantly, the evidence for change came from the wide and deep consultations that took place within Vet Futures, the joint RCVS and British Veterinary Association project that aims to help the veterinary profession prepare for and shape its future.

    This process led to the development of five key ambitions for the next three years:

    • Learning culture: to establish the extent to which a ‘blame’ culture exists in the veterinary professions, the role that the RCVS may play in it, the impact it may have on the welfare of vets, veterinary nurses, owners and their animals, and how we can move towards a culture that has a greater focus on learning and personal development.

    • Leadership and innovation: to become a Royal College with leadership and innovation at its heart, and support this creatively and with determination.

    • Continuing to be a First-rate Regulator: continuing to build on the foundations that have already been laid, we will work to ensure that the legislation and regulations that support us are not only fit for purpose today, but enable us to make the UK veterinary professions, and those allied professionals who work alongside them, the best that they can be into the future.

    • Global reach: in part a response to Brexit and the need to be more externally-facing but with an emphasis to improve animal health and welfare on an international basis by raising veterinary standards overseas, contributing to the One Health agenda and ensuring that our regulation keeps pace in a global market.

    • Our service agenda: to continue to build on our service agenda to ensure that people not only find interactions with us to be efficient and fair, but seek out and take up opportunities to engage further.

    Nick Stace, RCVS CEO, said: “The hallmark of our 2014 to 2016 Strategic Plan was getting the basics right by clarifying our identity, improving our core functions, setting out our service agenda and strengthening our foundations. The plan gave us a firm foundation to build upon and improved levels of confidence in the College from stakeholders which has allowed us to be more ambitious and outward-looking with this new plan.

    “Within the new plan there are challenging ambitions and stretching objectives that address some of the big issues affecting the veterinary team, whether that’s playing a more global role post-Brexit, the importance of embracing new technology, or the pressing need to consider culture change within the profession to ensure it continues to grow and learn.

    “I would ask each member of the profession to take a look at the Strategic Plan and I am very happy to receive comments and feedback on the plan by email at nick@rcvs.org.uk.”

    To download the Strategic Plan please visit www.rcvs.org.uk/publications

     
  • VPMA / SPVS Congress 2017

    Join us at the Celtic Manor Resort, Newport from the 26th to 28th January 2017.

    From behaviour economics to the ultimate front of house experience; resilience to understanding mindsets; practical H&S to managing social media, with speakers from home and abroad; within and outside the profession - you don't want to miss this event.

    Incorporating the New to Management Stream: whether you're a head nurse, a lead vet in a clinical role, an administrator or client care team leader, you probably have some management elements to your job; or are you moving into management but finding it a bit daunting?  This stream is pitched at introductory level.

    For full details about Congress, click here.

     

About Us

Practice manager cr

Our Mission is simple:
  

To help you grow your management skills through
support, sharing and learning. 

The Veterinary Practice Management Association exists to provide individuals who are involved in the management of veterinary practice with an effective means of communication and interaction with others with similar interests, as well as a forum for promoting, providing and recognising training and excellence in all aspects of veterinary practice management.With an active national and regional structure, the VPMA is also able to give its members a voice with which to lobby at all levels.

  • Professional Development and Certification

The association holds regional networking meetings across the UK to keep members up-to-date on topical business and management issues. Together with the Society of Practising Veterinary Surgeons, it hosts a joint programme of business CPD throughout the year and a well-attended annual congress. The association is also the awarding body of the Certificate in Veterinary Practice Management and the Veterinary Practice Administration Certificate.

  • Connecting with Others

Facilitating networking and sharing of ideas through welcoming regional groups, a two-day congress with fun social programme, and a busy online forum. The association is led by an energetic council dedicated to meeting the needs of its members.

  • Your Go-To Practice Management Resource

Sharing best practice through on-line materials, a business and management focused member magazine 'Practice Life' and newsletter updates. The association works with a number of commercial business partners to offer money-saving member benefits and discounts off services.

  • Your Voice in the Profession

Ensures your voice is heard through active lobbying in the interests of practice management staff before governing, industry and professional bodies, and engagement with national and veterinary media.

 

Code of Ethics

The VPMA has a Code of Ethics to which all members are required to subscribe

I Pledge That I Will:-

Maintain and promote the profession of veterinary practice management; seek every possible opportunity to enhance my personal experience, skill and expertise in the profession of veterinary practice management;

Seek and maintain an equitable, professional and co-operative relationship with fellow members of the Veterinary Practice Management Association and with my colleagues in my business and professional life;

Fulfil my obligations and responsibilities to the best of my ability to enable my employer and colleagues to deliver the highest possible standards of service to our clients and their animals within the guidelines set down in the current RCVS Codes of Professional Conduct;

Pursue my profession in veterinary practice management with honesty, integrity and industry, placing the emphasis of my efforts on the highest possible standards of service to my employer(s);

Ensure the confidentiality of any information relating to the business or personal affairs of my employer(s) and the clinical or other details of their clients and patients, except as may be required or compelled by appropriate law or other regulation;

Protect any of my employer's property under my control and acknowledge that all information gathered, maintained or produced within the practice is the exclusive property of the practice owner(s) and will not be reproduced, shared or distributed outside the practice without the consent of the practice owner(s).