• Position Vacant, VPMA
  • Position Vacant, VPMA
  • Position Vacant, VPMA
Latest News //

    Renay Rickard, VPMA president, armed new managers with a suite of tools to help conduct appraisals with a range of practice team members during her ‘New to Management’ webinar

    Conducting appraisals causes many new managers to pale at the thought, but VPMA’s president, Renay Rickard, put minds at rest with a straightforward guide to the ‘Do’s and Don’ts’ of staff appraisals, during VPMA’s second New to Management webinar held on March 15.

    The message was clear from the beginning: make appraisals in your practice a positive experience and something that members of the team actually look forward to instead of dread!

    “In the early days, when I first started to do appraisals in my practice, it was viewed as an annual telling off! We want it to be a positive experience all round. We now have people coming to me and asking when their next appraisal is – that’s when you know you’re doing something right,” said Renay.

    It’s important to make your team member feel at ease and special – this is time invested in them in a busy practice where time is pressured and not everyone always gets listened to, continued Renay. “It’s important to commit to a time you’ve set – I’ll allow a time to be cancelled once but the appraisal has to go ahead the next time. It’s a big deal for the person being appraised so make sure they feel important and that your meeting is held somewhere private and uninterrupted,” she added.

    Being clear about the purpose of the appraisal and giving the reasons why you’re holding one is important for clarity and consistency among staff. Key to this, said Renay, was having a structure and procedure in place, including making your key performance criteria available to everyone – publishing them in the staff handbook in Renay’s practice.  


    Polls carried out during the webinar showed an interesting split between delegates in their concerns over conducting appraisals. When asked “What is your biggest challenge regarding appraisals?” the responses were as follows:

    33%  “Unsure how to keep emotion out of it”

    27%  “Worried about confrontation issues”

    22%  “Not having a formal process in place”

    16%  “Don’t have enough objective info”

    2%   “The team members are senior to me or at practice longer”

    When asked whether their practice had an appraisal process in place, the results showed almost one-third did not.

    62% Had a process in place

    31% Did not have a process in place

    8 % Were not sure

    The message from Renay for practices without an established appraisals process was to not be intimidated by the prospect and start one yourself. She said: “If your practice doesn’t have a review process, do start one in an informal way and do it yourself if you’re heading up a small team. Ensure that the person who does take on this task has the authority to make changes or raise issues with the bosses – there’s nothing more frustrating for staff than being promised a chat and airing their views only for it not to go any further.”

    Renay shared her protocol for appraisals, which will be distributed on the accompanying slides to webinar delegates. You may still sign up now to this and other webinars in the series; visit

    The next webinar in the series is entitled
    Difficult Team Members and Disciplinary Processes and will be delivered by Simone Taylor from Citation on April 12 at 8pm. This webinar will look at how to handle difficult team scenarios and what might be expected of you in managing a disciplinary process.

    To sign up or for more information email
    secretariat@vpma.co.uk or visit http://events-by-vpma.co.uk/

  • RCVS Strategic Plan 2017/19

    Leadership, innovation and culture change focus for three-year strategic plan

    The Royal College of Veterinary Surgeons (RCVS) has published its Strategic Plan for 2017 to 2019, with a focus on developing leadership within the veterinary professions, encouraging innovation, and further extending a learning culture as a counter to the ‘blame’ culture that exists in some parts of the profession.

    The Strategic Plan was developed throughout the course of 2016 with input from a number of stakeholders including RCVS Council and Veterinary Nurses Council, key committees and College staff. Most importantly, the evidence for change came from the wide and deep consultations that took place within Vet Futures, the joint RCVS and British Veterinary Association project that aims to help the veterinary profession prepare for and shape its future.

    This process led to the development of five key ambitions for the next three years:

    • Learning culture: to establish the extent to which a ‘blame’ culture exists in the veterinary professions, the role that the RCVS may play in it, the impact it may have on the welfare of vets, veterinary nurses, owners and their animals, and how we can move towards a culture that has a greater focus on learning and personal development.

    • Leadership and innovation: to become a Royal College with leadership and innovation at its heart, and support this creatively and with determination.

    • Continuing to be a First-rate Regulator: continuing to build on the foundations that have already been laid, we will work to ensure that the legislation and regulations that support us are not only fit for purpose today, but enable us to make the UK veterinary professions, and those allied professionals who work alongside them, the best that they can be into the future.

    • Global reach: in part a response to Brexit and the need to be more externally-facing but with an emphasis to improve animal health and welfare on an international basis by raising veterinary standards overseas, contributing to the One Health agenda and ensuring that our regulation keeps pace in a global market.

    • Our service agenda: to continue to build on our service agenda to ensure that people not only find interactions with us to be efficient and fair, but seek out and take up opportunities to engage further.

    Nick Stace, RCVS CEO, said: “The hallmark of our 2014 to 2016 Strategic Plan was getting the basics right by clarifying our identity, improving our core functions, setting out our service agenda and strengthening our foundations. The plan gave us a firm foundation to build upon and improved levels of confidence in the College from stakeholders which has allowed us to be more ambitious and outward-looking with this new plan.

    “Within the new plan there are challenging ambitions and stretching objectives that address some of the big issues affecting the veterinary team, whether that’s playing a more global role post-Brexit, the importance of embracing new technology, or the pressing need to consider culture change within the profession to ensure it continues to grow and learn.

    “I would ask each member of the profession to take a look at the Strategic Plan and I am very happy to receive comments and feedback on the plan by email at nick@rcvs.org.uk.”

    To download the Strategic Plan please visit www.rcvs.org.uk/publications

  • VPMA / SPVS Congress 2017

    Join us at the Celtic Manor Resort, Newport from the 26th to 28th January 2017.

    From behaviour economics to the ultimate front of house experience; resilience to understanding mindsets; practical H&S to managing social media, with speakers from home and abroad; within and outside the profession - you don't want to miss this event.

    Incorporating the New to Management Stream: whether you're a head nurse, a lead vet in a clinical role, an administrator or client care team leader, you probably have some management elements to your job; or are you moving into management but finding it a bit daunting?  This stream is pitched at introductory level.

    For full details about Congress, click here.

  • Video now available of RCVS Day guest speaker, Dr Adam Little

    The presentation made by Dr Adam Little, guest speaker at this year’s Royal College of Veterinary Surgeons (RCVS) Day, is now available on the RCVS YouTube channel. In his talk, ‘Digital Veterinary Practice’, Dr Little, President of Exponential Vet Inc., discussed how evolving technology could impact upon veterinary medicine and practice.

    RCVS Day, an annual event held this year on 14 July, is made up of the Annual General Meeting and the awards ceremony. It includes the investiture of the new President and Council members, and a guest presentation from a leading veterinary practitioner.

    Dr Little investigated some of the emerging technologies that could be applied to veterinary practice, citing how, for example, every 12-18 months the amount of computing power available for a set price doubles, and how, though there are now about 9bn devices connected to the internet, by 2020 there are expected to be 50bn. Dr Little predicted that more and more of those are going to be worn by animals: to measure reproductive health in farm animals; to track performance in equines; and to monitor behaviour and activity in companion animals.

    Dr Little discussed how there’s already a smart litter box which measures an animal’s habits, an oral pill camera that can take 360 degree photos, 3D printed drugs, and digitised microscopy. By uniting these technologies with increasingly accurate virtual reality technology, he said, long-distance examinations could become a real possibility.

    More specifically in relation to the role of the RCVS, he explored how the profession could be proactive in engaging with these technologies, such as by: using regulation as a mechanism to attract ‘disruptors’ to work alongside the profession; identifying areas of retraining and creating targeted learning opportunities; fostering an entrepreneurial mindset; creating an early-adopter network of practices to foster initial collaboration; and framing industry challenges as targeted problems whose solutions can be crowd-sourced.

    The video of Dr Little’s speech is available on the RCVS YouTube channel: https://www.youtube.com/watch?v=GoZhiCAQ2g0

    A video of the event is also available on the YouTube channel: https://www.youtube.com/watch?v=lqib7vvOhHg


Position Vacant

We offer this free service to anyone looking to recruit managers within the veterinary industry.  Advertisements will be displayed free of charge on this page for 8 weeks.  Send your boxed ad in electronic word format in a text box to the Secretariat by e-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it


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We are looking for a professional and forward thinking individual, for this new role in our clinical directorate.

It will involve assisting with the development of our client services strategy across all clinical services and take a lead on its delivery.  This includes all client communication channels and the promotion of our services to new and existing clients.

In addition, you will act as the voice of the customer and play a pivotal role in ensuring our clients are at the forefront of all our activities.  You will also be heavily involved in the design and delivery of our client focused training.

To succeed in this role you will have experience in a client services environment (ideally veterinary) and have taken a lead on implementing income generating products and services.  You should have a qualification in marketing and project management, or demonstrable experience in these areas.  Strong communication and influencing skills are essential.

A full job description and details on how to reply can be found at www.bluecross.org.uk/client-services-manager

For an informal discussion, please get in touch with our Clinical Development Manager, Richard Casey on 01993 825531 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Please note this vacancy closes on 5 April 2017.


Practice Manager – Provost Vets – ST Andrews

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A great opportunity for a Practice Manager has become available at Provost Vets, St Andrews.

Provost Vets is an established 3 branch small animal practice in the beautiful county of Fife. Our experienced team is committed to clinical excellence and customer care.

As Practice Manager you will be responsible for managing the operational efficiency of the practice. Responsibilities will include:
-insurance claims,
-holiday requests
-health and safety
-debt management
-strategic development and marketing.

In addition and most importantly you must have excellent people management skills.

Salary and benefits will reflect the experience of the applicant. Previous experience of the veterinary industry is preferred but not necessary.

For more information and a full job description, or to apply please contact Laura Collings on 07484520516 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it


Office Manager

We are looking for an office manager to join out friendly Equine Veterinary Practice. This is the perfect opportunity for someone looking for a varied and interesting role. You will be responsible for the day to day running of the practice whilst supporting the Directors with growth and development.

The role would include aspects of HR, clinical governance, H+S, marketing, PR, general office and premises management. Good computer skills are essential as is a positive attitude and tenacity for problem solving.

This full time role is initially a 15 month contract with potential for it to become permanent. Working hours can be flexible for the right candidate.

Apply in writing to This e-mail address is being protected from spambots. You need JavaScript enabled to view it with a CV and covering letter.


HR Administrator- North East England

wear referrals

Wear Referrals is a multidiscipline referral centre in the North-East of England. Due to our rapid growth over the past 2 years we now require a talented HR Administrator to join our team full time. The successful candidate will have been working in an HR environment and be used to dealing with all aspects of HR and Health & Safety and is looking to make a difference within a growing environment.

Excellent social skills are a must. Previous experience within the Veterinary profession is preferred but is not essential. We offer excellent pay and an employer's pension contribution. Further study is encouraged with a generous CPD allowance.

Closing date for applicants is Friday 7th April 2017

For more information or to forward your C.V. and cover letter please email our Operations Manager: sue@wear-referrals.co.uk


Operations Support Manager – Midlands Based

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Rapidly growing Veterinary Group is seeking a second Operations Support Manager to assist with the induction, training and support of new management teams. Veterinary practice management experience is essential along with excellent communications skills, an understanding of service systems and processes and familiarity with profit and loss accounts. Knowledge of Vet space/Voyager is an advantage. Further training and support will be provided by experienced colleagues. Must be willing to travel.

Generous remuneration package available for the right candidate.

Closing date for applications is 10th April 2017

Please send CV to This e-mail address is being protected from spambots. You need JavaScript enabled to view it or phone 07487651507 for an informal chat.


Equine Surgeons Required

langford vets

Langford Vets is a group of customer focused veterinary businesses providing an extensive range of specialist capabilities and a superior quality of care. We have the largest team of American and European Specialists in the south west of England.  We are members of the Royal College of Veterinary Surgeons Practice Standards Scheme and proud to be a part of the University of Bristol. At the forefront of discovery, at the heart of animal care.

We are looking for diploma-holding equine surgeons to join our existing team of Specialists to relaunch the Equine Referral Hospital and develop our clinical services as part of the University of Bristol Vet School. This a great opportunity for commercially-minded, clinic-focused clinicians who are keen to use or develop their business skills to help us build the Hospital caseload.

With state of the art facilities and our own on-site diagnostic laboratories, we are also offering a highly competitive remuneration package.

If you have any questions or would like to discuss how you could become part of our expanding team, then please visit www.langfordvets.co.uk/vacancies


Practice Manager – Full or Part Time, Redhill

companion care

An exciting opportunity has arisen in our established small animal veterinary practice based in Redhill. Due to our continual growth and success we are seeking an enthusiastic individual to join our friendly team as a Practice Manager on a full or part time basis.

The successful candidate will assist the Practice Partner with the day-to-day organisation and management of the practice and ensure a high level of customer service is delivered at all times. The ideal candidate will have good team leading, administrative and organisational skills with previous experience of human resources, finance and business management. Excellent communication skills, attention to detail, a strong customer service focus and a good business sense are also pre-requisites. Veterinary practice experience would be beneficial but is not essential.

This rewarding position is a new vacancy due to expansion. This is an exciting opportunity to work closely with the Practice Partner in growing, improving and managing the business.

We offer a supportive and friendly working environment together with career development opportunities and an excellent salary package and exclusive company benefits and rewards!

If you would like to join our winning team and you share our passion for delivering outstanding pet healthcare and great customer service, then we would love to hear from you.

We are an Equal Opportunities Employer

To apply direct, follow: https://careers.myvetpractice.co.uk/vacancies/4515/practice-manager.html


Reception Academy Manager Vacancy at Independent Vetcare

We are currently recruiting for a Reception Academy Manager to help make Independent Vetcare an employer of choice for Receptionists and to create a working environment where we can recruit, reward and retain great receptionists.

This new exciting role will involve designing and delivering receptionist and customer service training programmes as well as developing and managing the Receptionist Academy.

You must have great training & teamwork skills, be computer literate with the ability to deliver projects and have strong communication skills. Self-motivation, prioritisation and attention to detail are a must.

This is a home based role with travelling required and occasional overnight stays. Clean driving license essential.

For more information please contact our Recruitment Manager, Debbie Loding on 07702333522 or email your cover letter and CV to
This e-mail address is being protected from spambots. You need JavaScript enabled to view it


Farm Animal Practice Operations Coordinator

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Langford Vets is a group of customer focused veterinary businesses providing an extensive range of specialist capabilities and a superior quality of care.  We have the largest team of American and European Specialists in the south west of England.  We are members of the Royal College of Veterinary Surgeons Practice Standards Scheme and proud to be a part of the University of Bristol.  At the forefront of discovery, at the heart of animal care. 

We are looking for a Farm Animal Practice Operations Coordinator to join our Practice team.  

The position involves driving the Farm Animal Practice forward and implementing, coordinating and maintaining the support functions within the associated areas, under the direction of the line Manager, to ensure budget requirements are met and expected income and expenditure is achieved. 

The role holder will coordinate the day to day running of the Practice, including scheduling visits, controlling the pharmacy and interacting with clients and vets. They will also push the Practice forward through devising and implementing marketing and business development strategies, alongside the Practice team, Marketing Manager and Business Development Manager. 

For a full job description and how to apply, please visit www.langfordvets.co.uk/vacancies


Sales Administrator/Project CO-Ordinator

Job Title Sales Administrator/Project CO-Ordinator
Department Axiom Veterinary Laboratories
Reporting to Laboratories Sales Manager
Key Reports  
Location  Homeworker
Key Liaisons Laboratories Sales Manager, Business Development Managers, Sales Support Officer, external client s/potential clients
Last Updated March 2017
Summary of Role  
The purpose of the role is to provide a professional administrative support service to the Sales Manager, Business Development Managers and customers.
Key Responsibilities  

Projects, identifying opportunities, Client Retention, Events, team coordination, direct marketing, CRM, supporting the Sales Manager.

Key Tasks & Duties  

Manage the client data within CRM to ensure all information held is correct and up to date. Making additions to the CRM for new clients, setting up dummy sales codes amending buying group/corporate group data.

Work with the sales support officer to enhance the value of CRM – building and running reports. Data uploads and imports

Manage the diarising of account management for new clients and tasking these to the BDM’s within CRM

Analyse the fall off report on a weekly basis making all relevant phone calls to clients where submissions have fallen over a number of weeks. Notifying sales team of any potential issues and creating account review/follow up tasks for BDM’s to ensure client is retained.

Update and provide a joiners and leavers report to management on a monthly basis

(work in progress) provide monthly reports on spend at BDM and postcode area level.

Analyse market share growth/loss on a monthly basis.

Manage the collation and distribution of direct marketing material via Mail Chimp and mail merge resources

Provide cover to the sales support officer  for price comparisons

Telephone calls for appointment making, data gathering customer service and feedback gathering as and when required

Knowledge gathering on products/clients as and when required

Coordination  facilitation and minutes of Webex sales meetings

Manage CPD event organisation & Look for attendance opportunities, events,

Key Skills Required  

Intermediate knowledge of Microsoft packages, Salesforce-CRM experienced user, Mail Chimp, event/meeting organisation.

Salary Band  
Key Competencies  


Setting Direction




Developing People



Delivering Improvements (Core) -

Planning and Organising -

Analysis and Decision Making -





Working as a Team (Core) -

Developing Self and Others -

Leading and Communicating -





Delivering Results




Customer Focus (Core) –

Commercial Awareness

Setting and Driving Performance




The duties and responsibilities outlined above do not represent a full list of the tasks the post holder will be expected to perform.  It is also recognised that the duties of all posts are subject to change from time to time.  Alterations to duties and responsibilities and performance of similar tasks within the scope of and at the same level will be expected.  It is expected that this job description will be regularly reviewed by the post holder and his/her manager.  These discussions will normally take place during the Staff Performance review discussion.

To apply please contact: 

Caron Lewis-Timmins – Laboratory Sales Manager
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Tel: 07843 059456


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