• Position Vacant, VPMA
  • Position Vacant, VPMA
  • Position Vacant, VPMA
Latest News //
  • Focus on Diagnostics

    Dr Mark Patteson, Specialist in Cardiology, Paddy Mannion, Specialist in Imaging and Peter Southerden, European Specialist in Veterinary Dentistry will head up the list of speakers at SPVS/VPMA Focus on Diagnostics Day on 16th October in Daventry.   The theme for the day will be the business and clinical case for doing more ‘in-house’.  

     ‘The best day’s CPD I’ve been to in 10 years’ was the verdict of one attendee to last year’s event and this was echoed by other delegates, a mix of practice owners, managers and clinical directors.

    Other seminar subjects include the business and ethical case for laproscopic spays, regenerative medicine and how to make the most of your microscope and digital x-ray.  Brian Faulkner will chair workshops and present a seminar on dashboards and income analysis.

    The day is also an excellent opportunity to talk to suppliers of equipment with over 20 relevant and focused exhibitors

    The day, held at Staverton Park, Daventry, starts at 10:00am and finishes at 5:00pm.  CPD certificates, lunch and refreshments are included.  The cost is just £100 for SPVS/VPMA members (£150 for non-members).

    For further details, or to register for the event, visit www.spvs-vpma-events.co.uk or call 01453 872 731.

     
  • Can you manage conflict?

    Managing conflict in the workplace can be one of the biggest challenges a manager faces.  This might be conflict directed at you from a colleague or client, or conflict between two members of staff.  SPVS and VPMA in partnership with Zoetis will be running two courses on conflict management, the first in Birmingham on 9th July and the second in Preston on 23rd July.  
    Course leader, Nick Steele, National Consulting Manager with Zoetis, will teach simple techniques starting with how to listen to the angry person and work backwards to the source of the anger.   Once these techniques have been learnt they can be applied to managing difficult situations with clients OR with colleagues.
    Delegates will leave with the tools to help them tackle difficult situations together with simple tips to help train the reception team.
    The day will include role play and case study scenarios together with interactive sessions to share experiences among delegates.  
    Both days will start at 10:00 and finish at 4:30.  CPD certificates, lunch and refreshments are included.  The course costs £180 for SPVS/VPMA members (or £255 for non-members) and BVNA members will be offered SPVS/VPMA membership rates
    For further details, or to register for the event, visit www.spvs-vpma-events.co.uk  or call 01453 872 731.

     
  • VPMA focuses on benefits for hard-working practice managers

    The Veterinary Practice Management Association has formed a Member Services Group to help optimise member benefits. The group, consisting of practice managers and council representatives Julie Beacham, Angela Andrews and Steve Broomfield, is reviewing the current member benefits package and negotiating with suppliers to expand the range of support on offer.

     
  • Surge in practice manager and vet nurse nominations but work still to do

    Nominations for practice managers and nurses in the Petplan Veterinary Awards were boosted this year by a joint initiative between the Veterinary Practice Management Associations and the British Veterinary Nursing Association. The idea was the brainchild of the two presidents, Helen Sanderson and Kirstie Shield, who asked each of their associations to nominate practice staff for the other’s award category. Practice manager nominations rose by nearly 40% and nurse nominations by just under 25%.

    Helen Sanderson was delighted at the uplift and wanted to encourage even more members to take part next year, “Practice managers and nurses deserve this recognition, as both work very hard to support practice but don’t always get the acknowledgement for it. However, given how many managers and nurses there are working in the profession, I think we can do even better, and I’d like to see nominations next year for both categories being closer to the numbers seen for the Vet of the Year category.”

    BVNA President Kirstie Shield echoed this, “The public doesn’t see the tremendous amount of work that goes on back-of-house to produce a successful practice and the vet is usually at the forefront of their minds. But the professionalism and expertise of nurses and managers help drive a high standard of service and animal welfare – we’d encourage both of these groups to come forward and nominate their colleagues, and for reception staff to introduce the idea to clients. ”

    Ms Sanderson was also delighted that the finalists in the Practice Manager of the Year category were all VPMA members. Sharon Lane-Kieltyka from the Shepton Veterinary Group clinched the top title, while Chris Gudge from Highcroft Vet Group in Bristol and Niki Burton from Eastcott Vet Group in Wiltshire were runners-up. Helen wished to congratulate all the finalists, “As an association, we strive to support excellence in practice management and give managers the tools they need to do their job effectively. This has a knock-on effect on boosting the performance of the whole practice team and of course the end service given to clients. We look forward to working with the finalists to disseminate their expertise and knowledge to the rest of our membership.”

    Photos:

     

    Winner of Practice Manager of the Year Sharon Kane-Tieltyka  Veterinary Nurse of the Year Tina Wright with BVNA President Kirstie Shield and compare Gyles Brandreth
     
    Runner up Chris Gudge Runner Up Niki Burton

                                     

     

     

     

     

Position Vacant

We offer this free service to anyone looking to recruit managers within the veterinary industry.  Advertisements will be displayed free of charge on this page for 8 weeks.  Send your boxed ad in electronic word format in a text box to the Secretariat by e-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it


Head Of Practice, Chatham, Kent

Dynamic, enthusiastic Manager needed!

Easipetcare, the low cost vets that care are a busy non appointment practice providing low cost high quality veterinary care.  We are recruiting a new Head of Practice to lead our very busy team of 15 in the Medway town of Chatham.

Ideal candidates will have held a senior role before, in veterinary or similar field.

Role largely a business management role so must have excellent financial awareness. Other skills include staff management and HR, customer service, marketing, office admin, facility management and must have a love of all animals.  

Generous package which includes heavily discounted veterinary care for your own animals.

To apply please send your CV and covering letter to This e-mail address is being protected from spambots. You need JavaScript enabled to view it  

Closing date for applications Friday 1st August

   

Practice Manager Suffolk / Essex

We are a group of leading veterinary practices across the UK who have come together to pool resources, skills and knowledge. We’re run by and for vets, so clinical excellence drives our business. Pet and client needs will always come first because every practice in our group is run by its local veterinary team.

We established Independent Vet care in September 2011, and over 100 practices have already joined us. Though we’re growing fast, we’ll never lose our personal approach: every practice in the group has its own identity, and that’s the way we like it. Our vets’ independence is our strength.

We are looking to recruit a highly motivated and commercial thinking Manager to lead and develop a group of three practices on the Suffolk / Essex border. The ideal candidate must be an outstanding people person who has experience in offering a high level of customer care in addition to skills in managing a team of clinical and non-clinical support staff.

Previous HR experience would be advantageous with a good understanding of managing budgets and costs an essential. In return we offer a competitive salary package including company pension, five weeks paid holiday and discretionary bonus scheme.

Our ideal candidate does not need to be already in the industry and we would welcome people from outside who have had a similar role in management, leadership, customer service and the ability to grow and develop a business. If this sounds like you, please contact us for further information or forward your CV and letter of application.

Closing Date for applications 31st July 2014, to be sent to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Interviews to be held week commencing 4th August 2014

   

Practice manager required, Folkestone, Kent


Anna House Veterinary Clinic, an independent family-owned veterinary practice located in the scenic coastal town of Folkestone, is looking for a practice manager.


You should have good organisational and administration skills as you will be overseeing the day to day running of the practice, providing vital support to the small team of veterinary surgeons and nurses.


This is a friendly practice and you will be an integral part of ensuring everything runs smoothly so management skills are crucial.


Some veterinary experience is desirable but not essential.


To apply send your CV, accompanied by a covering letter, to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

   

Practice Manager - Devon

Come and help steer an area leading RCVS accredited practice, in a beautiful location with a 110 year history as we face exciting challenges in the local veterinary market. Our practice manager of over 25 years is retiring and we are looking for a enthusiastic skilled individual to help the Directors lead our team and embed our position as the premier practice in the area.

This role requires a committed person with good solid management, finance and communication skills. The ideal candidate will have excellent team leadership and organizational skills and a strong customer service focus. Veterinary practice experience preferred, but is not essential. 



He/she will be responsible for the day-to-day operation of the business as well as driving the financial and service level performance of the practice, the management of staff and employment issues and to implement the strategic plan of the business (under the direction of and reporting to the directors).

The ideal candidate would have skills in the following areas and would be responsible to either carry out personally or be in supervision of:

•    Marketing - Digital and Non-digital, internal and external
◦    Advertising, Reminder Systems, Promotions, PR and Practice Image
•    HR - Payroll, Employment Law, Appraisals, Recruitment, Training
•    Finance - Purchase Ledger, Sage, Reporting, Month End, Credit Control, liaising with the accountant, cost analysis, setting budgets and projection.
•    Stock Management
•    Building and Equipment - Insurance, Maintenance, etc
•    Health and Safety – Co-ordination
•    Certification - Maintaining our RCVS Tier 2 standard
•    Veterinary Sector Experience useful but not essential
•    Client Complaint Resolution
•    Business Strategy - Working with the Directors to formulate vision, providing leadership, and being involved in strategic decision making

•    Software:
◦    Sage, Microsoft Office (Word, Excel), Publishing / Image Software, Veterinary Software

Package
•    Up to £35,000 + Potential Profit Share salaried dependent on experience + 3% Pension
•    20-25 days holiday + bank holidays

•    Continued Professional Development allowance of 5 days (£1000)

Hours:
•    35 Hours
•    Possibility to negotiate Part-time \ flexitime
•    Very Rare weekend and evening work representing practice locally

For more information, or to apply please email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Kingsteignton Veterinary Group, 21 Gestridge Road, Kingsteignton, Newton Abbot, Devon TQ12 3EZ

Closing date: 8th August 2014.

   

Business Development Manager

Awarded investors in people gold and RCVS accredited small animal practice; we are looking for a Business Development Manager to join the team at Budget Vets.

We have 5 branches in Newport, Porth, Blackwood, Risca and Abertillery.

We are looking for a dynamic, well organised, proactive Operational Manager to drive the Company forward during a sustained period of growth.

Your operational and people management skills are the primary focus for this role, however experience in the Veterinary sector is desirable.

The Business Development Manager Role and Responsibilities

HR responsibilities, including:

·         Lead by example in all activities

·         staff training;

·         staff appraisals;

·         recruiting support staff; and recruiting professional staff

·         Staff management – discipline and grievance hearings and investigations.

Marketing and service delivery responsibilities, including:

·         advertising;

·         clinical and other reminders;

·         promotion of healthcare and over-the-counter sales;

·         client and/or patient advocate;

·         handling complaints;

·         PR and practice image; and practice standards scheme.

·         Be the face of the company, live and reinforce its values in all interaction

Practice assets, including:

·         property;

·         equipment and facilities;

·         stock control; and

·         IT hardware and services.

Financial responsibilities, including:

·         Encourage and focus on profitability in business

·         cash control and banking;

·         credit control;

·         data retrieval for accountants, etc.

·         review and amend operational policies; and

·         pricing and fees.

Business strategy, including:

·         vision and mission;

·         business leadership;

·         business planning; and

·         strategic decision making

·         Bring the core values of the company to life


If you wish to apply for this position, please send a covering letter and CV explaining how you meet the above criteria to This e-mail address is being protected from spambots. You need JavaScript enabled to view it or This e-mail address is being protected from spambots. You need JavaScript enabled to view it

   

Practice Manager Wanted

An exciting opportunity has arisen in an established equine veterinary practice based in south west Wales. This role is critical to the efficient and profitable operation of the practice in support of the practice directors. The role has been created due to the expansion of the business and the successful candidate with be a key part of the continued growth of the business.

This role requires a committed person with good solid management, finance and communication skills. The ideal candidate will have excellent team leadership and organizational skills and a strong customer service focus. Veterinary practice experience preferred, but is not essential.

He/she will be responsible for the day to day operation of the business as well as driving the financial and service level performance of the practice, the management of staff and employment issues and to implement the strategic plan of the business (under the direction of and reporting to the directors).

This rewarding position is a new vacancy due to expansion and is full-time Monday to Friday (35 hours) with some flexitime (core hours must be between 10am to 4pm with one hour unpaid lunch).   On rare occasions there may be some weekend work if you represent the company at veterinary congress or other trade related shows.

The successful candidate must have strong cost analysis and cost projection skills as well as the ability to set budgets. P&L experience is also desirable.

Salary -€“ Up to £35,000 salaried dependant on experience
25 days holiday + bank holidays
Continued Professional Development allowance of 5 days (£1000) will be provided after completion of probation period

Reporting to Directors
Responsible for All Staff

Key responsibilities: Client Liaison, Stock Control, Personnel and maintenance of Buildings, Equipment and Cars, Financial, Business Development, Administrative, Sales & Marketing and Compliance.

Please note that all applications and enquiries must be directed to IPT Practice Management only.

For more information, a copy of the job description or to apply please email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Closing date: 8th August 2014.

   

Practice Manager - Exeter

An exciting opportunity has arisen in our established small animal veterinary practice based in Exeter. We’re seeking an enthusiastic individual to join our friendly team as a Practice Manager.

The successful candidate will assist thPartners witthday tday organisation and management of the practice and ensure a high level of customer service is delivered at all times. The ideal candidate will have good team leading and organisational skills as well as experience in HR and marketing. Excellent communication skills and a strong customer service focus are also prerequisites for the role. This rewarding position is a new vacancy due to expansion and is full time hours (40 hours).

Companion Care Vets is a market leader in small animal veterinary care and the first ever vets to achieve the Sunday Times 100 best companies to work for. The company was established in 2001 and has celebrated 11 successful years of growth. We have over 200 surgeries across the UK with our Joint Venture Partners and are continuing our very extensive growth plans for the next three years.

We offer a supportive and friendly working environment together with career development opportunities and an excellent salary package and exclusive company benefits and rewards - including 20% off at Pets at Home, The Vet Group & Ride Away.

If you would like to join our winning team and you share our passion for delivering outstanding pet healthcare and great customer service, then we would love to hear from you.

We are an Equal Opportunities Employer

For further information about this position please email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it  or To apply, please visit: www.ccvetjobs.co.uk

   

Hospital Manager - Glasgow

Highly competitive salary

Vets Now Referrals offer a renowned veterinary referral service with a team of world-class Specialist vets.  Open 24 hours, our state-of-the-art small animal hospital in Glasgow provides a referral service across several areas of veterinary medicine, giving the best possible pet care available.

Due to internal promotion, we are looking for an exceptional individual to take full responsibility for our referral hospital and be instrumental in its continued growth, development and success.   This is a rare opportunity for someone seeking a fulfilling and rewarding career within a highly professional business.

Our ideal candidate will be degree educated with previous experience at senior management level in a commercial environment.  Whilst veterinary/clinical experience would be ideal, more important is significant commercial acumen gained in a multi-faceted environment.  You should have demonstrable track record of driving sales or caseload volume with the ability to translate key business priorities into structured business plans…and deliver them.  Furthermore, the successful candidate must be a strong leader skilled in the ability to gain results through people, whilst always understanding the needs of a ‘life and death’ business. 

Our business is built on strong values – innovation, caring, responsibility and releasing potential – and they fundamentally support our decision-making within the business.  You will be expected to rapidly establish credibility externally with both our customers and internally with the team.  Our values will help define what you should expect of others and what they can expect from you.

For more information and a full job description please visit www.vetsnowreferrals.com/careers/hospitalmanager or contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it 01383 627609 to discuss in more detail.

   

Veterinary Practice Manager Position Available

We have a great opportunity in our well-established practice for a full time or part time practice manager in Yorkshire. You will need to possess strong team leading abilities, good computer skills, organisational and communication skills with previous experience of managing people, arranging rotas, communication with clients, colleague appraisals and setting goals, also improving profit and loss, oversee health and safety, and achieving financial targets set.  

You will be part of a great team dedicated to providing good standards of client and animal care, and we can offer a good competitive salary.

If you like delivering great customer service, then get in touch.

If interested, please reply to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

   

VPMA Regional Organisers Required

One of the key areas of the VPMA is its regional activity, so that we can try to bring networking opportunities and CPD to members (and non-members) across the whole of the UK.

In order for us to continue developing this regional structure, we do require the assistance of our members, in terms of assisting us by co-ordinating and hosting regional meetings.

We are particularly keen to try and find Regional Organisers who would be willing to hold such meetings in the Yorkshire, East Midlands, East Anglia and London regions.  However, if you live in an area that isn’t covered by our current Regional Organisers, and you feel there is a need for regional meetings, then we would like to hear from you as well.

Please see “the role of a regional organiser”.  If you would like to consider becoming a Regional Organiser, please contact the VPMA Secretariat. 

We do hope that you can assist us in continuing to develop the VPMA’s regional structure.