• Position Vacant, VPMA
  • Position Vacant, VPMA
  • Position Vacant, VPMA
Latest News //
  • Petplan Veterinary Awards Practice Manager of the Year Winner 2017 - Anne Corson

    Petplan Practice Manager of the Year Winner, Anne Corson from Pennard Vets in Tonbridge, Kent demonstrates the type of work she carries out in a normal working day. Watch the Video.

     
  • APPRAISALS: A SIMPLE GUIDE



    Renay Rickard, VPMA president, armed new managers with a suite of tools to help conduct appraisals with a range of practice team members during her ‘New to Management’ webinar


    Conducting appraisals causes many new managers to pale at the thought, but VPMA’s president, Renay Rickard, put minds at rest with a straightforward guide to the ‘Do’s and Don’ts’ of staff appraisals, during VPMA’s second New to Management webinar held on March 15.

    The message was clear from the beginning: make appraisals in your practice a positive experience and something that members of the team actually look forward to instead of dread!

    “In the early days, when I first started to do appraisals in my practice, it was viewed as an annual telling off! We want it to be a positive experience all round. We now have people coming to me and asking when their next appraisal is – that’s when you know you’re doing something right,” said Renay.

    It’s important to make your team member feel at ease and special – this is time invested in them in a busy practice where time is pressured and not everyone always gets listened to, continued Renay. “It’s important to commit to a time you’ve set – I’ll allow a time to be cancelled once but the appraisal has to go ahead the next time. It’s a big deal for the person being appraised so make sure they feel important and that your meeting is held somewhere private and uninterrupted,” she added.

    Being clear about the purpose of the appraisal and giving the reasons why you’re holding one is important for clarity and consistency among staff. Key to this, said Renay, was having a structure and procedure in place, including making your key performance criteria available to everyone – publishing them in the staff handbook in Renay’s practice.  

    Stats

    Polls carried out during the webinar showed an interesting split between delegates in their concerns over conducting appraisals. When asked “What is your biggest challenge regarding appraisals?” the responses were as follows:

    33%  “Unsure how to keep emotion out of it”

    27%  “Worried about confrontation issues”

    22%  “Not having a formal process in place”

    16%  “Don’t have enough objective info”

    2%   “The team members are senior to me or at practice longer”


    When asked whether their practice had an appraisal process in place, the results showed almost one-third did not.


    62% Had a process in place

    31% Did not have a process in place

    8 % Were not sure


    The message from Renay for practices without an established appraisals process was to not be intimidated by the prospect and start one yourself. She said: “If your practice doesn’t have a review process, do start one in an informal way and do it yourself if you’re heading up a small team. Ensure that the person who does take on this task has the authority to make changes or raise issues with the bosses – there’s nothing more frustrating for staff than being promised a chat and airing their views only for it not to go any further.”


    Renay shared her protocol for appraisals, which will be distributed on the accompanying slides to webinar delegates. You may still sign up now to this and other webinars in the series; visit
    http://events-by-vpma.co.uk/


    The next webinar in the series is entitled
    Difficult Team Members and Disciplinary Processes and will be delivered by Simone Taylor from Citation on April 12 at 8pm. This webinar will look at how to handle difficult team scenarios and what might be expected of you in managing a disciplinary process.


    To sign up or for more information email
    secretariat@vpma.co.uk or visit http://events-by-vpma.co.uk/

     
  • RCVS Strategic Plan 2017/19

    Leadership, innovation and culture change focus for three-year strategic plan

    The Royal College of Veterinary Surgeons (RCVS) has published its Strategic Plan for 2017 to 2019, with a focus on developing leadership within the veterinary professions, encouraging innovation, and further extending a learning culture as a counter to the ‘blame’ culture that exists in some parts of the profession.


    The Strategic Plan was developed throughout the course of 2016 with input from a number of stakeholders including RCVS Council and Veterinary Nurses Council, key committees and College staff. Most importantly, the evidence for change came from the wide and deep consultations that took place within Vet Futures, the joint RCVS and British Veterinary Association project that aims to help the veterinary profession prepare for and shape its future.

    This process led to the development of five key ambitions for the next three years:

    • Learning culture: to establish the extent to which a ‘blame’ culture exists in the veterinary professions, the role that the RCVS may play in it, the impact it may have on the welfare of vets, veterinary nurses, owners and their animals, and how we can move towards a culture that has a greater focus on learning and personal development.

    • Leadership and innovation: to become a Royal College with leadership and innovation at its heart, and support this creatively and with determination.

    • Continuing to be a First-rate Regulator: continuing to build on the foundations that have already been laid, we will work to ensure that the legislation and regulations that support us are not only fit for purpose today, but enable us to make the UK veterinary professions, and those allied professionals who work alongside them, the best that they can be into the future.

    • Global reach: in part a response to Brexit and the need to be more externally-facing but with an emphasis to improve animal health and welfare on an international basis by raising veterinary standards overseas, contributing to the One Health agenda and ensuring that our regulation keeps pace in a global market.

    • Our service agenda: to continue to build on our service agenda to ensure that people not only find interactions with us to be efficient and fair, but seek out and take up opportunities to engage further.

    Nick Stace, RCVS CEO, said: “The hallmark of our 2014 to 2016 Strategic Plan was getting the basics right by clarifying our identity, improving our core functions, setting out our service agenda and strengthening our foundations. The plan gave us a firm foundation to build upon and improved levels of confidence in the College from stakeholders which has allowed us to be more ambitious and outward-looking with this new plan.

    “Within the new plan there are challenging ambitions and stretching objectives that address some of the big issues affecting the veterinary team, whether that’s playing a more global role post-Brexit, the importance of embracing new technology, or the pressing need to consider culture change within the profession to ensure it continues to grow and learn.

    “I would ask each member of the profession to take a look at the Strategic Plan and I am very happy to receive comments and feedback on the plan by email at nick@rcvs.org.uk.”

    To download the Strategic Plan please visit www.rcvs.org.uk/publications

     
  • VPMA / SPVS Congress 2017

    Join us at the Celtic Manor Resort, Newport from the 26th to 28th January 2017.

    From behaviour economics to the ultimate front of house experience; resilience to understanding mindsets; practical H&S to managing social media, with speakers from home and abroad; within and outside the profession - you don't want to miss this event.

    Incorporating the New to Management Stream: whether you're a head nurse, a lead vet in a clinical role, an administrator or client care team leader, you probably have some management elements to your job; or are you moving into management but finding it a bit daunting?  This stream is pitched at introductory level.

    For full details about Congress, click here.

     

Position Vacant

We offer this free service to anyone looking to recruit managers within the veterinary industry.  Advertisements will be displayed free of charge on this page for 8 weeks.  Send your boxed ad in electronic word format in a text box to the Secretariat by e-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it


Practice Manager, Cherrydown Vets Limited, Basildon

In Cherrydown we pride ourselves on delivering the highest level of care to our clients and their pets and we have an exciting opportunity for someone to join our leadership team. In this role you will coach, guide and provide development to your teams whilst working with the Clinical Director to develop a strategy to grow the business further.

To facilitate the smooth and efficient running of the practice, the successful candidate will have strong management experience and ideally have a working knowledge of the veterinary industry. The full time roving role will encompass three practices within Essex and the remuneration package rewarded is negotiable, depending on experience.

For further details of the role, please email your CV to Emma Barnes, Group Operations Director  This e-mail address is being protected from spambots. You need JavaScript enabled to view it .uk  

   

Part time(27.5hours/week) practice Manager – Shipley Vets, Shipley, West Yorkshire

ivc logo

A great opportunity for a part time practice manager has become available at Shipley Vets. We need someone able to work 9am -2.30pm 5 days a week(weekdays only) . Over time there may be the possibility of this becoming a full time position.

We are an established small animal practice with branches in Shipley and Idle.

As Practice Manager you will be responsible for managing the operational efficiency of the practice including
Day to day personnel management.
Overseeing repairs and maintenance of equipment.
Insurance claims
Staff rotas
Holiday requests
Health and safety
Debt management
Strategic development.
In addition and most importantly you must have excellent people management skills.
Salary and benefits will reflect the experience of the applicant. Previous experience of the veterinary industry is preferred but not necessary.

If you would like to apply for the position please contact Laura on 07484520516 or contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it

   

Practice Manager - Banbury

vets4pets       companion care

An exciting opportunity has arisen in our three and half year old, in store, small animal practice based in Banbury, Oxfordshire.

Due to our continued growth and success, we are seeking an enthusiastic individual to join our friendly, progressive team as a Practice Manager on a full or part time basis.

The successful candidate will assist the Practice Partners with the day-to-day running of the organisation, in which a constant high level of customer service should be delivered at all times.

The ideal candidate will be able to lead from the front and able to demonstrate strong leadership skills and have previous experience in human resources foremost, alongside excellent administrative and organisation skills and a knowledge of finance and business management. Excellent communication skills and attention to detail are also ideal pre-requisites.

Experience within the Veterinary field would be beneficial but not essential.

This rewarding position is a new vacancy due to expansion and is an exciting opportunity to work closely with the Practice Partners in growing, improving and managing the business.

We offer a supportive and very friendly working environment together with career development opportunities and an excellent salary package and exclusive company benefits and rewards.

If you would like to join our winning team and you share our passion for delivering outstanding pet healthcare and excellent customer service, then we would love to hear from you.

For a confidential, informal chat, please contact Richard Knight (Practice Partner) at the surgery on 01295 253941 or in writing This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Alternatively you can contact Andrew Wright (Internal Vet recruiter) on 01367 821217. Hope to hear from you soon.

   

The Fastest Growing Veterinary Practice in the Country needs help to keep on track

London Road Vets, Lexden, Colchester, CO3 9AJ opened its doors in September 2016 and is surging ahead.  The two vet, two nurse team has become 3 vets and 3 nurses and we are looking for more.

Independent and free thinking, we are aware of many deficiencies in our management abilities.

With the help of a team from our sister practice, Tiptree Veterinary Centre, we are looking for help with all or some of the following:

•Maintenance of the buildings, cars, veterinary equipment etc
•Health and Safety
•Compliance with all relevant regulatory bodies
•Insurance claims, 
•Rotas 
•Holiday requests 
•Debt management 
•Strategic development and marketing 
•HR management 
•Customer experience 
•Internal and external marketing and communication
•Cost control and budgeting 
•Staff recruitment, contracts, inductions etc.
•Stock Price Control
•Practice Management Calendar
•Internal Displays and advertising
•Waiting Room Video control
•Payroll using Sage 50
•Monitoring KPIs
•Providing management information for the partners
 
Send your CV to This e-mail address is being protected from spambots. You need JavaScript enabled to view it
   

Practice Manager - Lawries Vet Group, Falkirk

A great opportunity for an additional Practice Manager to support our existing team has become available at Lawrie Vets.

We are an established small animal practice with branches in Falkirk and Cumbernauld.

As Practice Manager you will be responsible for managing the operational efficiency of the practice. Responsibilities will include:


-wages

-insurance claims,

-rotas

-holiday requests

-health and safety

-debt management

-strategic development and marketing


In addition and most importantly you must have excellent people management skills.

Salary and benefits will reflect the experience of the applicant.  Previous experience of the veterinary industry is preferred but not necessary.

For more information and a full job description, or to apply please contact Laura Collings on 07484520516 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it

   

General Manager required for Orwell Veterinary Group in Suffolk

We are looking for a general manager for our friendly and busy 4 site small animal veterinary group in Ipswich.  Our main site is an RCVS accredited Hospital.

This is a perfect opportunity for anyone who enjoys a varied role managing a busy veterinary group.

You will play a key role in the business development of this group ensuring its continued growth. You will be working a 40 hour week. Veterinary background not essential but similar multi-site managerial experience necessary. You will also require significant experience of working in a customer facing environment.
You will report to the clinical directors and work alongside the reception, nurse and administration managers.  The general manager will be responsible for making decisions on the day to day running of Orwell Veterinary Group. You will support other managers in their role where necessary.

Areas of responsibility encompass veterinary practice administration, operational planning and management, staff training and management, ordering / stocking supplies and equipment, funds and resource management, data analysis, safety and security, marketing and PR.

Please send applications to Debbie Loding at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call 07702333522

   

Practice Manager Required - Bedfordshire

bonessvets2013

Successful 24-hour clinic requires experienced practice manager to work with the Clinical Directors to oversee the smooth running of the main hospital and branch surgery. Areas of responsibility include:

  • HR management
  • Customer experience
  • Internal and external marketing and communication
  • Health and Safety
  • Cost control and budgeting
  • Familiarity with Voyager an advanta07487651507ge

Generous package for the right candidate.

Please send CV to This e-mail address is being protected from spambots. You need JavaScript enabled to view it or phone 07487651507  to discuss the role further.

   

Practice Manager – Provost Vets – ST Andrews

ivc logo

A great opportunity for a Practice Manager has become available at Provost Vets, St Andrews.

Provost Vets is an established 3 branch small animal practice in the beautiful county of Fife. Our experienced team is committed to clinical excellence and customer care.

As Practice Manager you will be responsible for managing the operational efficiency of the practice. Responsibilities will include:
-wages
-insurance claims,
-rotas
-holiday requests
-health and safety
-debt management
-strategic development and marketing.

In addition and most importantly you must have excellent people management skills.

Salary and benefits will reflect the experience of the applicant. Previous experience of the veterinary industry is preferred but not necessary.

For more information and a full job description, or to apply please contact Laura Collings on 07484520516 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it

   

Office Manager

We are looking for an office manager to join out friendly Equine Veterinary Practice. This is the perfect opportunity for someone looking for a varied and interesting role. You will be responsible for the day to day running of the practice whilst supporting the Directors with growth and development.

The role would include aspects of HR, clinical governance, H+S, marketing, PR, general office and premises management. Good computer skills are essential as is a positive attitude and tenacity for problem solving.

This full time role is initially a 15 month contract with potential for it to become permanent. Working hours can be flexible for the right candidate.

Apply in writing to This e-mail address is being protected from spambots. You need JavaScript enabled to view it with a CV and covering letter.

   

Operations Support Manager – Midlands Based

pro vets logo new rgb

Rapidly growing Veterinary Group is seeking a second Operations Support Manager to assist with the induction, training and support of new management teams. Veterinary practice management experience is essential along with excellent communications skills, an understanding of service systems and processes and familiarity with profit and loss accounts. Knowledge of Vet space/Voyager is an advantage. Further training and support will be provided by experienced colleagues. Must be willing to travel.

Generous remuneration package available for the right candidate.

Closing date for applications is 10th April 2017

Please send CV to This e-mail address is being protected from spambots. You need JavaScript enabled to view it or phone 07487651507 for an informal chat.

   

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