• Position Vacant, VPMA
  • Position Vacant, VPMA
  • Position Vacant, VPMA
Latest News //
  • VPMA Member Val takes Practice Manager of the Year award for the second time!



    VPMA member and Practice Manager of Blacks Vets in Dudley, West Midlands, Valerie Marsh, was crowned Practice Manager of the Year at this year’s Petplan awards in April – having taken the title in 2006 as well! Val who has been a member of VPMA for 13 years, was hailed as a passionate, positive force for the practice and someone with a soft exterior but a steely determination to get things done. Responsible for managing over 90 people between the 5 branches of the award-winning practice (they also took the title of Best UK Vet 2015 in the VetHelpDirect.com Independent Vet Reviews Awards) Val put her win down to actively encouraging communication within the practice.


    Val was in a final-3 line-up, all VPMA members, which included Council Member and Editor of Practice Life magazine Ian Wolstenholme, from Ian McConnell Veterinary Practice in Lancashire, and Mandy Williams from Pets Barn Veterinary Group in Gloucestershire. Val was presented with her award by VPMA Senior Vice-President Helen Sanderson to a loud cheer from members of her team who attended the glittering ceremony, including partners Simon Gubbins and Brian Hogan.

    We hope to feature an interview with Val in a future issue of Practice Life, so watch this space for tips from someone who has definitely unlocked the recipe for success several times over!

     
  • SPVS/VPMA Congress 2016 - Date For Your Diary

    SPVS and VPMA will return to Celtic Manor Resort on 29th and 30th January next year for SPVS/VPMA Congress 2016.

    The 2015 event was attended by over 450 delegates, including practice managers, vets and nurses, supported by 62 sponsors and exhibitors.  The SPVS/VPMA Congress is now the largest veterinary management congress in the UK and the very positive feedback from all who attended this year make it likely to sell out early for 2016.

    For further details and to be kept up to date, visit www.spvs-vpma-events.co.uk , join us on Facebook, or follow us on twitter @SPVSVPMA_Events 

     
  • Support for Practice Managers through VPMA Member Assistance Programme

    Veterinary practice managers are now able to access help for themselves and their families through a new Veterinary Practice Management Association (VPMA) member benefit. The new VPMA Member Assistance Programme was created to fill a needs gap for managers with somewhere to go for help on a range of issues from personal to professional. The programme, provided via Health Assured, provides a 24 hour confidential helpline for VPMA members, backed up by a Wellness portal where they can access range of support tools.

     
  • Stress Management for Productive Practice - 18th March 2015

     

     

    Stress Management for Productive Practice

    SPVS and VPMA in partnership with Zoetis and Royal Canin will run a one day course on Stress management on 18th March at Staverton Park, Daventry. Caroline Crowe will describe techniques and skills to combat the impact of stress at work and build resilience. This course will be of benefit to anyone who feels their working environment is more stressful than it should be or who wants to improve the working environment for those they work with.

     

Position Vacant

We offer this free service to anyone looking to recruit managers within the veterinary industry.  Advertisements will be displayed free of charge on this page for 8 weeks.  Send your boxed ad in electronic word format in a text box to the Secretariat by e-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it


Practice Manager Required - Crewkerne

Kingfisher Veterinary Practice is an independent Small Animal Practice with RCVS Tier 2 accredited centres in Chard, Martock, Taunton and Crewkerne in delightful South Somerset.

A Practice Manager is sought who will work with and oversee a team of 40 staff. The position is based in Crewkerne.

The Practice is an original member of XLVets and benefits from their large network of support and resources.  The Practice has a number of certificate holders and is proactive in VN training.

Applicants must be dynamic, enthusiastic and personable.  They will have a sound knowledge of business administration and HR.

Applications with CV (deadline 30th June 2015) or for more information contact Phil Boyer on 01460 72443 (0830 -1830hrs), 07870 588390 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Kingfisher Veterinary Practice, Tower Hill Road, Crewkerne, Somerset, TA18 8EQ

www.kingfishervets.co.uk

   

Practice Manager Required - Surbiton, Surrey

Manro Medical Ltd is a family run veterinary practice group.  The practices are dedicated to the care of companion animals and provide a high quality, professional and friendly service.  We offer a caring environment backed up with specialist knowledge and modern facilities and equipment.

We are looking for an outstanding person to join and manage our busy team at our newly refurbished fully equipped hospital.  The state of the art hospital is located in Surbiton, Surrey.

As clinical knowledge is required to do this role effectively ideally you will have previously worked as a vet/veterinary nurse.

You must be adaptable and enjoy teamwork as you will work alongside our primary, specialist and emergency teams.

As you will be one of the primary contacts for clients you must have a warm friendly approach and enhance client bond through excellent communication and thorough explanation.

You will also be able to organise the working day, lead a team of receptionists and handle insurance paperwork.

In return we can offer a competitive salary and clear career progression within our growing group.

Please contact our team to discuss further details or email your CV and covering letter to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

   

Client Relationship Manager/ Business Development Manager

‪AT Veterinary Systems - Bury St. Edmunds IP30

Here at AT Veterinary Systems we are looking for a Client Relationship Manager to join the team!

If you love working hard, making friends, understand business IT and interested in the Veterinary profession we can help you reach your potential in a customer focused environment. ‪With AT’s continued growth we now have a requirement for a Client Relationship Manager to join the team!

The role is all about relationship building and helping our veterinary clients with their IT needs. ‪Are you right for the job? If you can tick the boxes below, we really ought to talk…

• ‪Have 2+ years of B2B Customer Service experience, this is desirable but if you have 1+ years experience in a highly customer service environment, do get in touch!
• Self-starter with the ability to manage your own time
• A natural influencer, with a practical approach to embedding processes with new clients and colleagues
• Have a basic understanding of IT
• Experience building strong relationships with your clients
• Sound knowledge of MS packages (mainly Word & Excel)
• Excellent communicator – both written and verbal
• Strong attention to detail

What does a Client Relationship Manager do?
• Deals with all new and existing client queries
• Ensure the highest possible customer service is maintained
• ‪Own the relationship with our clients, working with everyone in their company from executive level down
• Be the first port of call, you track everything they want our company to do and make sure we do it on time, as promised – smashing their expectations
• ‪Work across all departments within AT to ensure we deliver a first rate service
• ‪General administration; ensuring all client details are up-to-date and relevant, including technical documentation reviews, contracts and any pre or post project plans
• Manage the sales process using our CRM system
• Talking to customers and building great relationships
• Creating new processes to solve recurring problems
• Making sure everything is organised
• Working hard to achieve great things

Why join us?
AT Veterinary Systems is a well-established Practice Management System with over 25 years’ experience in the UK. We want to be the best and that means having the best people, and getting the best people means being the best place to work.

Good luck and please bear in mind we receive a very high number of applications.
Salary: relevant to experience

Required experience:
Client Services / Customer Services: 1 to 2 years
Sales role
Driving licence
Suffolk based / national travelling
Please email your details and CV to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

   

Practice Manager Required - Cardigan

An exciting opportunity has arisen for a Practice Manager to join our friendly team at Priory Vets in Cardigan. The successful candidate will assist the directors with the day-to-day organisation and management of the practice and ensure a high level of customer service. The ideal candidate will have excellent team leading, administrative and organisational skills with previous experience and professional qualifications in human resources, finance and business management. This is a varied, full-time position, that requires an adaptable and well-motivated individual with excellent communication and IT skills. Salary according to experience. Please email your CV to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it Closing date for applications May 31st.

   

Practice Manager Required - Surrey

Runnymede Hill Veterinary Hospital, Egham, Surrey

This important management position is an exciting opportunity to work with an enthusiastic young team to continue the development of our six vet practice. The role is a combination of overseeing the day to day running of the practice, together with implementing proactive initiatives to improve our client service and grow the business.

The ideal candidate will have some experience in managing a team, a keen interest in the commercial side of veterinary practice, and be motivated to “make a difference”!

 A background within the veterinary sector, either in practice or the pharmaceutical industry is desirable but not essential.

We offer an attractive salary, and the opportunity for professional development within a supportive environment.

For further information please call Mark Russell on 07799 010996, or to apply by email with your CV and a covering letter to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

   

WOOLWELL CLINICAL PRACTICE MANAGER

Our small animal practice in Woolwell, Plymouth opened in March 2014 and we are now looking for a Clinical Practice Manager to join our hardworking and friendly team on a full time basis.

The successful candidate will assist with the day to day organisation and management of the practice and ensure a high level of customer service is delivered at all times. The ideal candidate will therefore have strong team leading and organisational skills with previous experience of managing people arranging rotas, colleague appraisals and setting goals, also improving profit and loss and achieving financial targets set. Excellent communication and administration skills and a strong customer service focus are also prerequisites for the role. This rewarding position offers an ideal opportunity for the right candidate to assist with the development and implementation of new processes and systems.

By joining Vet4Pets, you will be part of a team dedicated to providing superb standards of client and animal care. This role plays a key part within a small, friendly team so the ideal candidate will need to be adaptable and flexible with a hands on approach.

Vets4Pets has now joined Companion Care Vets and as you would expect from the market leader in small animal veterinary care we offer a great package and benefits for everyone including; competitive salary and a full range of exclusive discounts.

If you would like to join our winning team and you share our passion for delivering outstanding pet healthcare and great customer service, then we would love to hear from you.
We are an Equal Opportunities Employer

For further information please email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it or to apply, please visit: www.myvetjob.co.uk

   

VPMA Regional Organisers Required

One of the key areas of the VPMA is its regional activity, so that we can try to bring networking opportunities and CPD to members (and non-members) across the whole of the UK.

In order for us to continue developing this regional structure, we do require the assistance of our members, in terms of assisting us by co-ordinating and hosting regional meetings.

We are particularly keen to try and find Regional Organisers who would be willing to hold such meetings in the Yorkshire, East Midlands, East Anglia and London regions.  However, if you live in an area that isn’t covered by our current Regional Organisers, and you feel there is a need for regional meetings, then we would like to hear from you as well.

Please see “the role of a regional organiser”.  If you would like to consider becoming a Regional Organiser, please contact the VPMA Secretariat. 

We do hope that you can assist us in continuing to develop the VPMA’s regional structure.

Please Note: This is a voluntary role and you must be a VPMA Member.