Latest News //
  • Preparing for the General Data Protection Regulation

    12 steps to take now .... (click here)

  • CPD: Focus on the Practice Team, Leicester Football Stadium - 11th October

    We’re delighted to be bringing back Robin Launder, who wow’d audiences at our 2017 Congress with his high energy presentation on creating positive mindsets.

    Robin will be joined by an impressive line-up of other speakers that include:

    • Rebecca Leask and Stephenie Malone, Harrison Clark Rickerbys
    • Doug Muir, Compassion Understood
    • Gordon Dunn, The Vet Group
    • Lisa Winter, Onswitch
    • Susie Samuel, Vet Help Direct
    • Lizzie Lockett, RCVS
    • Major Cathie Gregg, GLCM

    From Mindset Theory to Measuring Your Customer Care Experience; from tips on attracting, retaining and rewarding all the members of your team to creating and nurturing a positive practice culture, this event will help you build a happier, more focused and more productive practice team.

    One lecture stream will concentrate on overall HR issues, the other will focus more on client care and communication.  This is an excellent day for Practice Managers, Reception Managers, Owners, Clinical Directors… or anyone else who is responsible for client communication or team management.

    Click here
     for synopses on all the lectures and here for speaker profiles.

    The day will also offer a focused exhibition – click here for details of the companies that will be available to talk to you.

    The day will start at 9:30am and finish at 4:30pm. Workbooks, CPD certificates, lunch and refreshments are included.

    For further details and to register click here.

  • Congress 2018 - REGISTRATION NOW OPEN!

    We are proud of our reputation of breaking new ground in business, management and marketing CPD and our 2018 Congress is no exception.  We have a wealth of speakers new to the UK veterinary conference circuit from different sectors, professions or countries bringing expertise in leadership, marketing, customer care and staff wellbeing.  To find out more about Congress and to register, click here.

  • Petplan Veterinary Awards Practice Manager of the Year Winner 2017 - Anne Corson

    Petplan Practice Manager of the Year Winner, Anne Corson from Pennard Vets in Tonbridge, Kent demonstrates the type of work she carries out in a normal working day. Watch the Video.



An exciting opportunity has arisen in our small animal veterinary practice based in Gillingham, Kent. Gillingham offers excellent transport links into London and the practice is based within a busy Pets At Home store with free onsite parking.

This role would be ideally suited to a veterinary nurse looking for career development and the chance to use their experience in an alternative role! The successful candidate will assist the Business Development Manager with the day-to-day organisation and  management of the practice and ensure a high level of customer service is delivered at all times. The ideal candidate will have:

• Good team leading skills/experience
• Administrative and organisational skills
• Previous experience of HR, finance and business management
• Excellent communication skills
• Attention to detail
• Strong customer service drive and experience

You will be joining a friendly team of 1.5 vets, 2 registered veterinary nurses and 3 receptionists. The practice is purpose built with separate dog/cat/isolation wards, 3 consult rooms and theatre. This is an exciting opportunity to work closely with the Business Development Manager in growing, improving and managing the business.

This rewarding position is full time involving a weekend rota.

In return, we offer:

• Competitive salary (£20,000 - £28,000 dependent on experience)
• Pension scheme
• Network and support of other Practice Managers within the group
• Exclusive colleague discounts including Pets at Home discount card
• Pastoral care, emotional wellbeing and support

We are an Equal Opportunities Employer

To apply, please send your CV to the Business Development Manager, Mary Ferguson at This e-mail address is being protected from spambots. You need JavaScript enabled to view it