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  • Preparing for the General Data Protection Regulation

    12 steps to take now .... (click here)

  • CPD: Focus on the Practice Team, Leicester Football Stadium - 11th October

    We’re delighted to be bringing back Robin Launder, who wow’d audiences at our 2017 Congress with his high energy presentation on creating positive mindsets.

    Robin will be joined by an impressive line-up of other speakers that include:

    • Rebecca Leask and Stephenie Malone, Harrison Clark Rickerbys
    • Doug Muir, Compassion Understood
    • Gordon Dunn, The Vet Group
    • Lisa Winter, Onswitch
    • Susie Samuel, Vet Help Direct
    • Lizzie Lockett, RCVS
    • Major Cathie Gregg, GLCM

    From Mindset Theory to Measuring Your Customer Care Experience; from tips on attracting, retaining and rewarding all the members of your team to creating and nurturing a positive practice culture, this event will help you build a happier, more focused and more productive practice team.

    One lecture stream will concentrate on overall HR issues, the other will focus more on client care and communication.  This is an excellent day for Practice Managers, Reception Managers, Owners, Clinical Directors… or anyone else who is responsible for client communication or team management.

    Click here
     for synopses on all the lectures and here for speaker profiles.

    The day will also offer a focused exhibition – click here for details of the companies that will be available to talk to you.

    The day will start at 9:30am and finish at 4:30pm. Workbooks, CPD certificates, lunch and refreshments are included.

    For further details and to register click here.

  • Congress 2018 - REGISTRATION NOW OPEN!

    We are proud of our reputation of breaking new ground in business, management and marketing CPD and our 2018 Congress is no exception.  We have a wealth of speakers new to the UK veterinary conference circuit from different sectors, professions or countries bringing expertise in leadership, marketing, customer care and staff wellbeing.  To find out more about Congress and to register, click here.

  • Petplan Veterinary Awards Practice Manager of the Year Winner 2017 - Anne Corson

    Petplan Practice Manager of the Year Winner, Anne Corson from Pennard Vets in Tonbridge, Kent demonstrates the type of work she carries out in a normal working day. Watch the Video.



An exciting opportunity has arisen in our established small animal veterinary practice based in Cheltenham. Due to our continual growth and success we are seeking full time Practice Manager to join us.

Our team is headed by Clare Rogers, Partner and Veterinary Surgeon. Clare, grew up locally and qualified from Liverpool University 9 years ago. She is supported by 2.5 Vets, 4 Nurses, 2 Student Nurses, and 2 Customer Care Advisors. Since taking over the partnership 3 years ago Clare has worked hard to develop a strong and cohesive team who support each other, creating a great working atmosphere, having fun and gaining job satisfaction, whilst providing top quality service to our clients and their pets.

The successful candidate will be highly organised and a natural team leader enabling them to step into day-to-day organisation and management of the practice. We try our best to ensure a high level of customer service is delivered at all times and so excellent communication skills, attention to detail, strong administrative and organisational skills with previous experience of human resources, finance and business management are required. Veterinary practice experience is preferred but not essential, finding the right person for our team is really key.

This rewarding position is a new vacancy and is 40 hours per week, including 1 in 3 weekends. This is an exciting opportunity to work closely with the practice partner in growing, improving and managing the business to reach its significant potential.

We offer a supportive and friendly environment with regular team meetings enabling us to share ideas and inspiration. We try our best to have fun every day! We can offer an excellent salary package and exclusive company benefits and rewards. Holiday allowances are generous and we can offer a degree of flexibility in working hours. Clare is also keen to support our successful candidate in gaining formal practice management qualifications and other additional training.

If you would like to join our winning team and you share our passion for delivering outstanding pet healthcare and great customer service, then we would love to hear from you.

We are an Equal Opportunities Employer

To apply please send your CV to This e-mail address is being protected from spambots. You need JavaScript enabled to view it