• Education, VPMA
  • Education, VPMA
  • Education, VPMA
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  • Preparing for the General Data Protection Regulation

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  • CPD: Focus on the Practice Team, Leicester Football Stadium - 11th October

    We’re delighted to be bringing back Robin Launder, who wow’d audiences at our 2017 Congress with his high energy presentation on creating positive mindsets.

    Robin will be joined by an impressive line-up of other speakers that include:

    • Rebecca Leask and Stephenie Malone, Harrison Clark Rickerbys
    • Doug Muir, Compassion Understood
    • Gordon Dunn, The Vet Group
    • Lisa Winter, Onswitch
    • Susie Samuel, Vet Help Direct
    • Lizzie Lockett, RCVS
    • Major Cathie Gregg, GLCM

    From Mindset Theory to Measuring Your Customer Care Experience; from tips on attracting, retaining and rewarding all the members of your team to creating and nurturing a positive practice culture, this event will help you build a happier, more focused and more productive practice team.

    One lecture stream will concentrate on overall HR issues, the other will focus more on client care and communication.  This is an excellent day for Practice Managers, Reception Managers, Owners, Clinical Directors… or anyone else who is responsible for client communication or team management.

    Click here
     for synopses on all the lectures and here for speaker profiles.

    The day will also offer a focused exhibition – click here for details of the companies that will be available to talk to you.

    The day will start at 9:30am and finish at 4:30pm. Workbooks, CPD certificates, lunch and refreshments are included.

    For further details and to register click here.

  • Congress 2018 - REGISTRATION NOW OPEN!

    We are proud of our reputation of breaking new ground in business, management and marketing CPD and our 2018 Congress is no exception.  We have a wealth of speakers new to the UK veterinary conference circuit from different sectors, professions or countries bringing expertise in leadership, marketing, customer care and staff wellbeing.  To find out more about Congress and to register, click here.

  • Petplan Veterinary Awards Practice Manager of the Year Winner 2017 - Anne Corson

    Petplan Practice Manager of the Year Winner, Anne Corson from Pennard Vets in Tonbridge, Kent demonstrates the type of work she carries out in a normal working day. Watch the Video.



bookend puppyThe VPMA provides training, qualifications and continuing professional development opportunities for all members, irrespective of their age, stage in their career or role within the practice management and administration team. The association offers two highly regarded qualifications: the Veterinary Practice Administration Certificate (VPAC) for administrators, and the Certificate in Veterinary Practice Management (CVPM) for more experienced practice managers.




Members are also able to take part in a range of standalone CPD events, whether in the form of evening meetings, short seminars or events lasting one or more days. Nationally, these include the Association's annual Congress, management days and CPD events, as well as practice management seminars at other veterinary association meetings. In addition, the VPMA regional groups organise a range of meetings for their members, which are also open to those from outside the region.

Regional CPD events are facilitated by a network of Regional Organisers (ROs), who aim to hold regional meetings at least twice yearly. ROs also feedback suggestions and comments from their local members to the Regional Co-ordinator and the VPMA Council, and meet up yearly at the VPMA Congress in order to share the experiences of their members and report on the success of their regional meetings.


The VPMA Congress takes place annually towards the end of January, in association with the Society of Practising Veterinary Surgeons (SPVS), with the VPMA AGM taking place the evening before the congress opens. A number of different streams are available on both days, covering a wide range of management topics as well as those aimed at specific types of veterinary practice and at individuals new to either veterinary practice or to management. The congress also hosts a wide range of commercial exhibitors and offers social and networking events for all attendees.

Professional Qualifications

For those desiring more formal qualifications, the VPMA offers the VPAC for practice administrative staff and individuals setting out on their practice management careers, and the CVPM for more experienced practice managers. Both qualifications are only available to VPMA members, but associate members are able to study for their VPAC with no obligation to progress to becoming full members of the VPMA once qualified. However, VPAC holders who wish to remain members of the VPMA are obliged to take out full single or group membership if they wish to remain members.

The Certification and Training Committee

CPD events and the awarding of the VPAC are overseen by The Certification and Training Committee, who also make up the CVPM Examination Board. The committee comprises seven full members of the VPMA, currently (2017):

o   Georgina Hills CVPM

o   Roger Wilson

o   Louise O'Hara CVPM

o   Philippa Davis CVPM

o   Liz Howes CVPM

o   Kerry Scarlett CVPM

For further information on CPD, VPMA Congresses or the VPAC and CVPM, please contact the Secretariat, or see the relevant sections of this website.