• SPVS-VPMA Technology Day aims to help drive profits, VPMA
  • SPVS-VPMA Technology Day aims to help drive profits, VPMA
  • SPVS-VPMA Technology Day aims to help drive profits, VPMA
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  • CVPM Examination Preparation Workshop

    Are you interested in undertaking the CVPM (Certificate in Veterinary Practice Management)?

    The Certification and Training Committee is holding a FREE information and examination preparation workshop on Wednesday 11th October 2017 in Narberth, Pembrokeshire.

    The CVPM is awarded by the VPMA to individuals who have demonstrated their ability to effectively manage a veterinary practice, hospital or unit.  The CVPM is aimed at both experienced managers who are new to the veterinary industry and members of the veterinary team who are currently working in a management role.  The qualification also provides a benchmark for veterinary employers seeking to employ a new practice manager.

    For more information on the workshop and details of how to register please 
    click here.

  • VPMA seeks new Board members

    Are you interested in influencing the strategy and direction of the company?  If so, read on ....

  • Preparing for the General Data Protection Regulation

    12 steps to take now .... (click here)

  • CPD: Focus on the Practice Team, Leicester Football Stadium - 11th October

    We’re delighted to be bringing back Robin Launder, who wow’d audiences at our 2017 Congress with his high energy presentation on creating positive mindsets.

    Robin will be joined by an impressive line-up of other speakers that include:

    • Rebecca Leask and Stephenie Malone, Harrison Clark Rickerbys
    • Doug Muir, Compassion Understood
    • Gordon Dunn, The Vet Group
    • Lisa Winter, Onswitch
    • Susie Samuel, Vet Help Direct
    • Lizzie Lockett, RCVS
    • Major Cathie Gregg, GLCM

    From Mindset Theory to Measuring Your Customer Care Experience; from tips on attracting, retaining and rewarding all the members of your team to creating and nurturing a positive practice culture, this event will help you build a happier, more focused and more productive practice team.

    One lecture stream will concentrate on overall HR issues, the other will focus more on client care and communication.  This is an excellent day for Practice Managers, Reception Managers, Owners, Clinical Directors… or anyone else who is responsible for client communication or team management.

    Click here
     for synopses on all the lectures and here for speaker profiles.

    The day will also offer a focused exhibition – click here for details of the companies that will be available to talk to you.

    The day will start at 9:30am and finish at 4:30pm. Workbooks, CPD certificates, lunch and refreshments are included.

    For further details and to register click here.


Veterinary Business Video Show - Latest Episode

You can click here to view any or all of the previous episodes of the Veterinary Business Video Show

SPVS-VPMA Technology Day aims to help drive profits

Lost calls can mean lost business and potentially even lost clients. A recent survey by PH Media shows that, on average, vet practices leave callers on hold for just under 40 seconds – the cut off point where people start to hang up¹׳². Yet few practices are receiving logs of those who do hang up, even although this is readily available technology. Further, only 5% of practices surveyed took advantage of on hold waiting time to relay marketing messages and a whopping 42% subjected their callers to silence³.

vpma spvs events

Telephone call handling is just one of the subjects tackled at the upcoming SPVS-VPMA Technology Day on June 13th in Daventry.  Linda Demetriou of Demco, a telecommunications business operating in the veterinary sector is one of several IT specialists that will be running workshops throughout the day:

 ‘Poor call handling is a major source of frustration for clients and potential customers’ she explained. ‘In a service-driven industry, this front-of-house aspect is critical to building business. However many vets just don’t realise that technology can provide solutions to many of the problems they face – from managing call volume at busy times, to call recording for training purposes.’


The SPVS-VPMA Technology Day aims to bring practices bang-up-to-speed with the latest IT products and services available to them. The day provides a whistle-stop round of workshops and trade stands promising new insights into everything from tablet technology and the latest veterinary apps to using your PMS to drive profit. Exhibitors include leading providers of digital-based solutions from PMS companies to website designers, telecom providers and social media experts all specialising in the vet industry. There will be short briefings and discussions running throughout the day with time built in for one to one consultations in the exhibition.

Full information on the Technology Day and the other SPVS-VPMA events are available on www.vpma-spvs-events.co.uk.


  1. http://bdaily.co.uk/finance/27-03-2013/lost-calls-spell-danger-for-uk-business/
  2. http://www.vetsonline.com/actualites/detail/65373/research-better-call-handling-equals-more-business-for-vets.html
  3. Data on file PH Media


Linda Demetriou from Demco at last year’s Technology Day