• Technology embraced with an eye on the pocket, VPMA
  • Technology embraced with an eye on the pocket, VPMA
  • Technology embraced with an eye on the pocket, VPMA
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  • CPD: Focus on the Practice Team, Leicester Football Stadium - 11th October

    We’re delighted to be bringing back Robin Launder, who wow’d audiences at our 2017 Congress with his high energy presentation on creating positive mindsets.

    Robin will be joined by an impressive line-up of other speakers that include:

    • Rebecca Leask and Stephenie Malone, Harrison Clark Rickerbys
    • Doug Muir, Compassion Understood
    • Gordon Dunn, The Vet Group
    • Lisa Winter, Onswitch
    • Susie Samuel, Vet Help Direct
    • Lizzie Lockett, RCVS
    • Major Cathie Gregg, GLCM

    From Mindset Theory to Measuring Your Customer Care Experience; from tips on attracting, retaining and rewarding all the members of your team to creating and nurturing a positive practice culture, this event will help you build a happier, more focused and more productive practice team.

    One lecture stream will concentrate on overall HR issues, the other will focus more on client care and communication.  This is an excellent day for Practice Managers, Reception Managers, Owners, Clinical Directors… or anyone else who is responsible for client communication or team management.

    Click here
     for synopses on all the lectures and here for speaker profiles.

    The day will also offer a focused exhibition – click here for details of the companies that will be available to talk to you.

    The day will start at 9:30am and finish at 4:30pm. Workbooks, CPD certificates, lunch and refreshments are included.

    For further details and to register click here.

  • Congress 2018 - REGISTRATION NOW OPEN!

    We are proud of our reputation of breaking new ground in business, management and marketing CPD and our 2018 Congress is no exception.  We have a wealth of speakers new to the UK veterinary conference circuit from different sectors, professions or countries bringing expertise in leadership, marketing, customer care and staff wellbeing.  To find out more about Congress and to register, click here.

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    Petplan Practice Manager of the Year Winner, Anne Corson from Pennard Vets in Tonbridge, Kent demonstrates the type of work she carries out in a normal working day. Watch the Video.


Veterinary Business Video Show - Latest Episode

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Technology embraced with an eye on the pocket

The rapid evolution in veterinary technology and its potential to save vets time and money was highlighted at the second annual SPVS-VPMA Focus on Technology day on June 13th in Daventry. The emphasis of the day was how to harness digital tools to help drive profit and work efficiencies.  

vpma spvs events

The mini conference gathered together vets and managers from far and wide to explore how they could run their practices more smoothly while saving money and time. Workshops included using apps and tablet technology on the road and in the consult room, the benefits of VoIP telephony for busy and multi-branch practices, PMS plug-ins to prevent mischarging and the new Google+ social media platform.

Practice management consultant and software expert Greg Robinson from Sparkline informed and entertained the audience with his ‘no-brainer, do these right now’ tips. For instance, he highlighted how to instantly drive profit without putting up fees or increasing the number of clients by simply sending healthcare reminders after every consultation, regardless of the reason for the visit. Given that at any one time, barely 50% of a practice’s client database will have regular vaccinations and therefore receive reminders, there’s a whopping 50% of clients who don’t receive any kind of healthcare call-to-action. Broadening the catchment for text or email reminders can mean a significant boost to the bottom line. 


Social media guru Susie Samuel delivered a step-by-step guide on how to claim your Google+ business page and the knock-on benefits to your Google ranking. With Facebook falling out of favour because of privacy concerns, Susie felt that the Google+ platform would be increasingly used by consumers to connect with local businesses - including vets.  Its customer review facility allows an easy way to drive client referrals right at the point of first online contact.

Exhibitors saw a steady flow of visitors through the day with queries on how to drive telephone reception efficiency at busy times, to the latest website must-haves. The SPVS-VPMA sister event ‘Focus on Diagnostics’ in the autumn will follow the successful exhibition and workshop format. The day aims to update vets on 21st century diagnostic tools and answer the dilemma of ‘What’s essential, versus what’s nice to have?’ as well as how to measure the financial return on your investment.

More details and booking for all the SPVS-VPMA CPD events can be found on www.vpma-spvs-events.co.uk