• VPMA and CAW Forge Partnership on Leadership Skills, VPMA
  • VPMA and CAW Forge Partnership on Leadership Skills, VPMA
  • VPMA and CAW Forge Partnership on Leadership Skills, VPMA
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  • Preparing for the General Data Protection Regulation

    12 steps to take now .... (click here)

  • CPD: Focus on the Practice Team, Leicester Football Stadium - 11th October

    We’re delighted to be bringing back Robin Launder, who wow’d audiences at our 2017 Congress with his high energy presentation on creating positive mindsets.

    Robin will be joined by an impressive line-up of other speakers that include:

    • Rebecca Leask and Stephenie Malone, Harrison Clark Rickerbys
    • Doug Muir, Compassion Understood
    • Gordon Dunn, The Vet Group
    • Lisa Winter, Onswitch
    • Susie Samuel, Vet Help Direct
    • Lizzie Lockett, RCVS
    • Major Cathie Gregg, GLCM

    From Mindset Theory to Measuring Your Customer Care Experience; from tips on attracting, retaining and rewarding all the members of your team to creating and nurturing a positive practice culture, this event will help you build a happier, more focused and more productive practice team.

    One lecture stream will concentrate on overall HR issues, the other will focus more on client care and communication.  This is an excellent day for Practice Managers, Reception Managers, Owners, Clinical Directors… or anyone else who is responsible for client communication or team management.

    Click here
     for synopses on all the lectures and here for speaker profiles.

    The day will also offer a focused exhibition – click here for details of the companies that will be available to talk to you.

    The day will start at 9:30am and finish at 4:30pm. Workbooks, CPD certificates, lunch and refreshments are included.

    For further details and to register click here.

  • Congress 2018 - REGISTRATION NOW OPEN!

    We are proud of our reputation of breaking new ground in business, management and marketing CPD and our 2018 Congress is no exception.  We have a wealth of speakers new to the UK veterinary conference circuit from different sectors, professions or countries bringing expertise in leadership, marketing, customer care and staff wellbeing.  To find out more about Congress and to register, click here.

  • Petplan Veterinary Awards Practice Manager of the Year Winner 2017 - Anne Corson

    Petplan Practice Manager of the Year Winner, Anne Corson from Pennard Vets in Tonbridge, Kent demonstrates the type of work she carries out in a normal working day. Watch the Video.


Veterinary Business Video Show - Latest Episode

You can click here to view any or all of the previous episodes of the Veterinary Business Video Show

VPMA and CAW Forge Partnership on Leadership Skills

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The Veterinary Practice Management Association and The College of Animal Welfare (CAW) have put their heads together to promote two accredited qualifications in Leadership and Management, aimed at the veterinary sector. Delivered by the new CAW Business School, the ILM Level 3 Certificate in Leadership and Management is aimed at those working in or aspiring to a leadership position within practice. The qualification is awarded by the Institute of Leadership & Management, and is set at the equivalent of ‘A’ level standard.  The ILM Level 5 Diploma is delivered to Foundation Degree level.

The VPMA is boosting the benefits of each course by offering students a year’s free membership of the association. Both courses have already seen a mixture of vets and nurses enrol, with the aim of learning best practice as they take on more management responsibility. VPMA’s President Helen Sanderson was keen to stress the benefits to practice employers of encouraging further study, “We see these courses being a useful introduction for those new to management, as well as a stepping stone to our own Certificate in Veterinary Practice Management (CVPM). They will give your staff members the knowledge and confidence to tackle management-related issues, and bring out the best in other team members. This, of course, has the potential to boost your bottom line through increased staff retention as well as decreasing recruitment costs. I feel that this training is every bit as important as clinical CPD and should be actively encouraged if there is an interest there.” Subjects are taught as a combination of online tutorials augmented by case studies, self directed research and a number of face-to-face sessions (two weekends for the Level 3, and four for Level 5 at the CAW headquarters in Huntingdon). Both courses allow for personalised, flexible study with the support of tutors and other students. The Level 3 Certificate is estimated to take about 12 months to complete, and the Level 5 Diploma, 18 months. Both are assessed through assignments and learning logs.  A special discount price of £950 (+ £105 ILM registration fee) for the L3 Certificate and £1950 (+ £166 ILM registration fee) for the L5 Diploma can be spread as interest-free Pay As You Learn payments until qualification. Several courses run each year, with the next L5 commencing in March.

To read more visit www.business.caw.ac.uk/ilm-courses and www.vpma.co.uk/education