• VPMA member hits the top spot as Practice Manager of the Year, VPMA
  • VPMA member hits the top spot as Practice Manager of the Year, VPMA
  • VPMA member hits the top spot as Practice Manager of the Year, VPMA
Latest News //
  • CVPM Examination Preparation Workshop

    Are you interested in undertaking the CVPM (Certificate in Veterinary Practice Management)?

    The Certification and Training Committee is holding a FREE information and examination preparation workshop on Wednesday 11th October 2017 in Narberth, Pembrokeshire.

    The CVPM is awarded by the VPMA to individuals who have demonstrated their ability to effectively manage a veterinary practice, hospital or unit.  The CVPM is aimed at both experienced managers who are new to the veterinary industry and members of the veterinary team who are currently working in a management role.  The qualification also provides a benchmark for veterinary employers seeking to employ a new practice manager.

    For more information on the workshop and details of how to register please 
    click here.

     
  • VPMA seeks new Board members

    Are you interested in influencing the strategy and direction of the company?  If so, read on ....

     
  • Preparing for the General Data Protection Regulation

    12 steps to take now .... (click here)

     
  • CPD: Focus on the Practice Team, Leicester Football Stadium - 11th October

    We’re delighted to be bringing back Robin Launder, who wow’d audiences at our 2017 Congress with his high energy presentation on creating positive mindsets.

    Robin will be joined by an impressive line-up of other speakers that include:

    • Rebecca Leask and Stephenie Malone, Harrison Clark Rickerbys
    • Doug Muir, Compassion Understood
    • Gordon Dunn, The Vet Group
    • Lisa Winter, Onswitch
    • Susie Samuel, Vet Help Direct
    • Lizzie Lockett, RCVS
    • Major Cathie Gregg, GLCM


    From Mindset Theory to Measuring Your Customer Care Experience; from tips on attracting, retaining and rewarding all the members of your team to creating and nurturing a positive practice culture, this event will help you build a happier, more focused and more productive practice team.


    One lecture stream will concentrate on overall HR issues, the other will focus more on client care and communication.  This is an excellent day for Practice Managers, Reception Managers, Owners, Clinical Directors… or anyone else who is responsible for client communication or team management.


    Click here
     for synopses on all the lectures and here for speaker profiles.


    The day will also offer a focused exhibition – click here for details of the companies that will be available to talk to you.


    The day will start at 9:30am and finish at 4:30pm. Workbooks, CPD certificates, lunch and refreshments are included.


    For further details and to register click here.

     

Veterinary Business Video Show - Latest Episode

You can click here to view any or all of the previous episodes of the Veterinary Business Video Show

VPMA member hits the top spot as Practice Manager of the Year

helen sanderson sharon lane-kieltyka pmoftheyear2014 2The Veterinary Practice Management Association is delighted that one of its members, Sharon Lane-Kieltyka from the Shepton Veterinary Group in Somerset, was awarded the prestigious title of Practice Manager of the Year at the recent Petplan Veterinary Awards. Along with her trophy, Sharon won a year’s free membership of the association, with subsidised CPD and regional support, access to the active e-group and forums and other member benefits.

Sharon was keen to acknowledge the team effort that went into her achievement, “When I found out I had been nominated I was in shock because to me I was just doing my job. To then be shortlisted was very humbling especially when I realised how many people had actually nominated me. The actual winning of the award was the icing on the cake. This award is not just recognition for what I have done but what the practice team as a whole has achieved over the last couple of years. I feel very proud to work for Shepton Vets and am extremely grateful for the support I get from staff and directors alike. Hopefully in the future there will be more awards to come for other members of the practice!”

Sharon received her accolade at the Petplan Awards in Birmingham last week from past President Pauline Graham who was part of the judging panel. Pauline commented, “Sharon is a very deserving winner – and it’s so lovely that she’s been rewarded for her hard work behind the scenes in running her practice. VPMA is very much about supporting and learning from one another, and the association looks forward to hearing more from Sharon on best management practice.”

Photo: Sharon Lane-Kieltyka with VPMA president Helen Sanderson