• Surge in practice manager and vet nurse nominations but work still to do , VPMA
  • Surge in practice manager and vet nurse nominations but work still to do , VPMA
  • Surge in practice manager and vet nurse nominations but work still to do , VPMA
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  • CVPM Examination Preparation Workshop

    Are you interested in undertaking the CVPM (Certificate in Veterinary Practice Management)?

    The Certification and Training Committee is holding a FREE information and examination preparation workshop on Wednesday 11th October 2017 in Narberth, Pembrokeshire.

    The CVPM is awarded by the VPMA to individuals who have demonstrated their ability to effectively manage a veterinary practice, hospital or unit.  The CVPM is aimed at both experienced managers who are new to the veterinary industry and members of the veterinary team who are currently working in a management role.  The qualification also provides a benchmark for veterinary employers seeking to employ a new practice manager.

    For more information on the workshop and details of how to register please 
    click here.

     
  • VPMA seeks new Board members

    Are you interested in influencing the strategy and direction of the company?  If so, read on ....

     
  • Preparing for the General Data Protection Regulation

    12 steps to take now .... (click here)

     
  • CPD: Focus on the Practice Team, Leicester Football Stadium - 11th October

    We’re delighted to be bringing back Robin Launder, who wow’d audiences at our 2017 Congress with his high energy presentation on creating positive mindsets.

    Robin will be joined by an impressive line-up of other speakers that include:

    • Rebecca Leask and Stephenie Malone, Harrison Clark Rickerbys
    • Doug Muir, Compassion Understood
    • Gordon Dunn, The Vet Group
    • Lisa Winter, Onswitch
    • Susie Samuel, Vet Help Direct
    • Lizzie Lockett, RCVS
    • Major Cathie Gregg, GLCM


    From Mindset Theory to Measuring Your Customer Care Experience; from tips on attracting, retaining and rewarding all the members of your team to creating and nurturing a positive practice culture, this event will help you build a happier, more focused and more productive practice team.


    One lecture stream will concentrate on overall HR issues, the other will focus more on client care and communication.  This is an excellent day for Practice Managers, Reception Managers, Owners, Clinical Directors… or anyone else who is responsible for client communication or team management.


    Click here
     for synopses on all the lectures and here for speaker profiles.


    The day will also offer a focused exhibition – click here for details of the companies that will be available to talk to you.


    The day will start at 9:30am and finish at 4:30pm. Workbooks, CPD certificates, lunch and refreshments are included.


    For further details and to register click here.

     

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Surge in practice manager and vet nurse nominations but work still to do

Nominations for practice managers and nurses in the Petplan Veterinary Awards were boosted this year by a joint initiative between the Veterinary Practice Management Associations and the British Veterinary Nursing Association. The idea was the brainchild of the two presidents, Helen Sanderson and Kirstie Shield, who asked each of their associations to nominate practice staff for the other’s award category. Practice manager nominations rose by nearly 40% and nurse nominations by just under 25%.

Helen Sanderson was delighted at the uplift and wanted to encourage even more members to take part next year, “Practice managers and nurses deserve this recognition, as both work very hard to support practice but don’t always get the acknowledgement for it. However, given how many managers and nurses there are working in the profession, I think we can do even better, and I’d like to see nominations next year for both categories being closer to the numbers seen for the Vet of the Year category.”

BVNA President Kirstie Shield echoed this, “The public doesn’t see the tremendous amount of work that goes on back-of-house to produce a successful practice and the vet is usually at the forefront of their minds. But the professionalism and expertise of nurses and managers help drive a high standard of service and animal welfare – we’d encourage both of these groups to come forward and nominate their colleagues, and for reception staff to introduce the idea to clients. ”

Ms Sanderson was also delighted that the finalists in the Practice Manager of the Year category were all VPMA members. Sharon Lane-Kieltyka from the Shepton Veterinary Group clinched the top title, while Chris Gudge from Highcroft Vet Group in Bristol and Niki Burton from Eastcott Vet Group in Wiltshire were runners-up. Helen wished to congratulate all the finalists, “As an association, we strive to support excellence in practice management and give managers the tools they need to do their job effectively. This has a knock-on effect on boosting the performance of the whole practice team and of course the end service given to clients. We look forward to working with the finalists to disseminate their expertise and knowledge to the rest of our membership.”

Photos:

 

sharon lane-kieltyka petplan nurse of the year
Winner of Practice Manager of the Year Sharon Kane-Tieltyka  Veterinary Nurse of the Year Tina Wright with BVNA President Kirstie Shield and compare Gyles Brandreth
 chris gudge niki burton
Runner up Chris Gudge Runner Up Niki Burton