• RCVS News, VPMA
  • RCVS News, VPMA
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  • CPD: Focus on the Practice Team, Leicester Football Stadium - 11th October

    We’re delighted to be bringing back Robin Launder, who wow’d audiences at our 2017 Congress with his high energy presentation on creating positive mindsets.

    Robin will be joined by an impressive line-up of other speakers that include:

    • Rebecca Leask and Stephenie Malone, Harrison Clark Rickerbys
    • Doug Muir, Compassion Understood
    • Gordon Dunn, The Vet Group
    • Lisa Winter, Onswitch
    • Susie Samuel, Vet Help Direct
    • Lizzie Lockett, RCVS
    • Major Cathie Gregg, GLCM

    From Mindset Theory to Measuring Your Customer Care Experience; from tips on attracting, retaining and rewarding all the members of your team to creating and nurturing a positive practice culture, this event will help you build a happier, more focused and more productive practice team.

    One lecture stream will concentrate on overall HR issues, the other will focus more on client care and communication.  This is an excellent day for Practice Managers, Reception Managers, Owners, Clinical Directors… or anyone else who is responsible for client communication or team management.

    Click here
     for synopses on all the lectures and here for speaker profiles.

    The day will also offer a focused exhibition – click here for details of the companies that will be available to talk to you.

    The day will start at 9:30am and finish at 4:30pm. Workbooks, CPD certificates, lunch and refreshments are included.

    For further details and to register click here.

  • Congress 2018 - REGISTRATION NOW OPEN!

    We are proud of our reputation of breaking new ground in business, management and marketing CPD and our 2018 Congress is no exception.  We have a wealth of speakers new to the UK veterinary conference circuit from different sectors, professions or countries bringing expertise in leadership, marketing, customer care and staff wellbeing.  To find out more about Congress and to register, click here.

  • Petplan Veterinary Awards Practice Manager of the Year Winner 2017 - Anne Corson

    Petplan Practice Manager of the Year Winner, Anne Corson from Pennard Vets in Tonbridge, Kent demonstrates the type of work she carries out in a normal working day. Watch the Video.


Veterinary Business Video Show - Latest Episode

You can click here to view any or all of the previous episodes of the Veterinary Business Video Show


RCVS news: RCVS to host PSS Awards Ceremony at BVNA Congress in October

The Royal College of Veterinary Surgeons (RCVS) will be at the British Veterinary Nursing Association (BVNA) Congress at Telford International Centre this October, where the College will be talking about the VN Futures project, hosting a Practice Standards Scheme (PSS) Awards Reception, and offering free one-on-one surgeries with the Lead Assessor for PSS, Pam Mosedale.

The College will be holding the PSS Awards Reception on Friday 7 October between 4pm and 5.30pm, in which it will pay special recognition to those practices that have already achieved some of the Scheme’s optional awards less than a year after they were launched. Attendees will be able to enjoy some sparkling wine and canapés, whilst hearing about the experiences of three veterinary nurses who have led their practices through the PSS and the new awards. Free tickets can be reserved online via https://pssawards.eventbrite.co.uk.

From 9.30am on Friday 7 October, Liz Cox, Chair of the College’s Veterinary Nurses Council, and Julie Dugmore, the College’s Head of Veterinary Nursing, will also be launching the Congress’s VN Futures-themed stream of talks and workshops with a talk entitled ‘VN Futures – where is the profession headed?’ The speakers will introduce the six main ambitions of the VN Futures Report, published in July, and talk about the project’s latest developments. Hilary Orpet and Andrea Jeffrey will also be giving a talk later the same day on behalf of the College entitled ‘Failing to Fail’ from 2pm to 3pm, to introduce the new professional competencies assessment tool and how it’s to be used within practice by both clinical coaches and VN students.

On Sunday 9 October from 12 noon to 1pm, Liz Cox will be giving a talk about the importance of veterinary nurses being held accountable for their work and developing, maintaining and improving their professional persona. Later that afternoon, from 2.30pm to 3.30pm, Liz will be joined by Dot Creighton RVN, the winner of the Golden Jubilee Award 2015, and Eleanor Haskey RVN (on behalf of this year’s winner, Louise O’Dwyer) who will be giving a talk entitled ‘Step up & step out!’ to encourage delegates to make a nomination for the award and to consider taking on a leadership role within the profession.

In addition, staff from the College will be on stand B8 throughout the course of the Congress to answer questions about a range of different projects and initiatives, including VN Futures, the new PSS, the Mind Matters Initiative, and the College’s new Find a Vet service. Visitors to the stand will be able to take part in the ‘Practice Standards Awards game’ and be in with a chance of winning a Fitbit Alta.

Please contact Emma Lockley ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it ) or visit the RCVS stand, B8, on the day to arrange for a one-one-one PSS surgery with Pam Mosedale.


RCVS news: RCVS tackling the ‘big issues’ at BSAVA Congress

The Royal College of Veterinary Surgeons (RCVS) will be at the British Small Animal Veterinary Association (BSAVA) Congress next month where it will be promoting its new Practice Standards Scheme and upcoming Ethics Review Panel trial.

Staff from the RCVS will be on stand 105 at the Congress, which takes place from Thursday 7 to Sunday 10 April, at the Barclaycard Arena in Birmingham, where they will be on hand to answer questions about a range of different projects and initiatives including the new Practice Standards Scheme (PSS), the Mind Matters Initiative and the Vet Futures and VN Futures projects. Visitors to the stand will be able to take part in the ‘Practice Standards Awards game’ and be in with a chance of winning an iPad mini.

Members of the RCVS Standards and Advisory Team will also be available to talk to attendees about the College’s trial of the Ethics Review Panel for practice-based clinical research, which is due to start accepting applications in August. Related to this, RCVS President Dr Bradley Viner will be taking part in a session on ethical review during the Journal of Small Animal Practice / Petsavers stream between 3pm and 3.45pm on Saturday 9 April where he will be giving further details about the Ethics Review Panel.

On the afternoon of Friday 8 April the College will be holding two sessions. The first, between 2.05pm and 2.50pmwill be about the PSS with an update and questions and answers session about the new Scheme and its new Awards structure.

From 2.55pm to 3.45pm there will be an interactive workshop in which delegates will have the opportunity to provide feedback and ideas on how to strengthen and advance the veterinary nursing profession by reviewing Schedule 3 of the Veterinary Surgeons Act.

Members of RCVS Council will also be involved in two sessions during the ‘Big Issues Stream’ of the Congress on Friday. David Catlow, Chair of the Standards Committee, will be taking part in a panel discussion from 9am to 10.10am about what the term ‘informed consent’ means and how the profession can achieve it in practice. Then, between 4.50pm and 6.30pm, Kit Sturgess will be involved in a discussion with representatives from the Society of Practising Veterinary Surgeons (SPVS), corporate employees and recent graduates about how to develop experienced vets. 


VN Futures project launched

The Royal College of Veterinary Surgeons (RCVS) and the British Veterinary Nursing Association (BVNA) have launched VN Futures, a companion project to Vet Futures, which aims to draw up a blueprint for the future of the veterinary nursing profession.

One of the recommendations of the Vet Futures report (Taking charge of our future: a vision for the veterinary profession for 2030), which was published in November 2015, was to “encourage veterinary nurse leaders to develop a report and recommendations which are directly relevant to veterinary nurses and their future...”.

Following a joint meeting between the RCVS VN Council and the Council of the BVNA in October 2015, it was decided that a ‘VN Futures’ project would provide the relevant leadership and engagement to achieve this.

An initial meeting with a broad range of stakeholders took place at the RCVS on 7 January 2016, and, following this, a VN Futures Action Group has now been established to take the project forward, with the aim of delivering an action plan at the Vet Futures Summit in the summer.

The Action Group includes a mix of individuals involved in the training, representation, regulation, employment and management of veterinary nurses. The biographies of the team are available at www.vetfutures.org.uk/vnfutures.

The timeframe under consideration for Vet Futures is until 2030, however, it was considered that a five-year timeline may be more appropriate for veterinary nursing, given that it’s a younger profession, the retention rate is lower, and the training cycle is shorter.

The VN Futures project is running a series of evening meetings to engage with VNs and those involved in the profession, as follows:

  • 14 March, University of Bristol, Langford, Bristol BS40 5DU
    • 18 April, the College of Animal Welfare, Topcliffe Close, Capitol Park, Tingley, Leeds WF3 1DR
    • 11 May, Edinburgh Napier University, Sighthill Campus, Edinburgh EH11 4BN
    • 17 May, Nottingham Belfry Hotel, Mellors Way, Notts NG8 6PY, this will be a discussion stream within an RCVS Regional Question Time meeting
    • 31 May, SSE SWALEC Stadium, Cardiff CF11 9XR, this will be a discussion stream within an RCVS Regional Question Time meeting

The meetings are free to attend and will start at 6.30pm, with a buffet supper. For more information and to register, please visit: www.vnfutures.eventbrite.com

“The VN Futures project aims to deliver an action plan that will help take the veterinary nursing profession into its next phase of development. With the new Charter now in place, and a willingness from Defra to review Schedule 3, the time is ripe for us to take control of what happens next,” says Liz Cox, Chair of the RCVS VN Council.

“The key to VN Futures’ success will be collaboration – I am delighted that we are working with the BVNA on this, together with other representative bodies – and also engagement: we want to hear VNs’ aspirations for their profession to ensure our action plan is as relevant and far-reaching as possible. I look forward to seeing a good turn-out for our roadshow events,” she added.

Sam Morgan, BVNA President, says: “BVNA is delighted to be working alongside RCVS VN Council on this project. We fully believe in the importance of the veterinary nurse within practice and think this project can help shape the future of the profession. Being involved in the Vet Futures project, via BVA, was an eye-opener, and that only just touched on our own profession; we now have the chance to look at veterinary nursing specifically, and it is an opportunity not to be missed. Knowing where we want to take the profession will make it so much easier to reach the goal.”



RCVS news: Mental health on the agenda at SPVS VPMA Congress

The Royal College of Veterinary Surgeons (RCVS) will be focusing on its Mind Matters Initiative at this year’s joint Society of Practising Veterinary Surgeons (SPVS) and Veterinary Practice Management Association (VPMA) Congress in January.

Staff from the College will be on stand 35 of the exhibition area at the Congress, which takes place at the Celtic Manor Resort on Friday 29 and Saturday 30 January, where they will be available to answer any queries.

The main focus on Friday will be the College’s Mind Matters Initiative, which has collaborated with SPVS and the VPMA to support a stream on mental health and wellbeing which will be chaired by Claudia Hammond, presenter of BBC Radio 4’s ‘All in the Mind’. The stream will start at 10.40am with a panel session chaired by Claudia Hammond with Alastair Campbell, whose father was a vet and has candidly spoken about his own mental health problems, entitled ‘The Dangers of Stigma’.

At 1.45pm, Claudia Hammond will give a talk called ‘Emotional Rollercoaster’, looking at different emotions and how our brain produces them, followed at 3.30pm by a presentation on ‘Mental Health in Practice’ by Emma Mamo, Head of Workplace Wellbeing at the mental health charity Mind.

On Saturday, the College will be giving two talks about its concerns investigation process and the Practice Standards Scheme (PSS) respectively. At 11.15am Eleanor Ferguson, Head of Professional Conduct at the RCVS, will be leading a session on the ‘Team Approach to RCVS Complaints Procedures’ looking at what practices can do to reduce the chance of complaints being made and how they can engage with the process when a concern has been raised.

At 12.15pm Pam Mosedale, the Practice Standards Team Acting Lead Assessor, will be running a session called ‘Do you offer ‘Outstanding’ Client Service?’ which will be looking at the new PSS awards and how practices can prepare for them, with a focus on the Client Service Award. On the morning of the same day, between 9.40am and 10.40am, Pam will also be holding workshops for equine and large animal practices on preparing for the new awards and assessment process for the PSS.

Furthermore, Pam will be holding free 45-minute PSS surgeries on Friday afternoon for those who wish to prepare for an assessment or find out more about the PSS. Email Emma Lockley, RCVS Events Officer, on This e-mail address is being protected from spambots. You need JavaScript enabled to view it to book a surgery. Places are assigned on a first come, first served basis.

To find out more about the SPVS VPMA Congress and for a full programme visit vpma-spvs-events.co.uk 


Anglia Ruskin University receives full approval for veterinary nursing degree courses

Veterinary nurse graduates from Anglia Ruskin University will be able to automatically join the Register after its degree courses were granted full approval by the Royal College of Veterinary Surgeons (RCVS).

On Monday 29 June the RCVS Veterinary Nursing Education Committee fully accredited the Veterinary Nursing and Applied Animal Behaviour degree and foundation degree which are delivered on behalf of the university by the College of West Anglia in Cambridge.

The accreditation means that the degrees met or exceeded the veterinary nursing education standards set out by the RCVS. Students graduating from the courses can now join the Register of Veterinary Nurses without having to undertake a Pre-Registration Examination.

Julie Dugmore, Head of Veterinary Nursing at the RCVS, commented: “We would like to congratulate Anglia Ruskin University and the College of West Anglia on this achievement. The decision was made after a number of stringent audits during which we looked at the university’s quality assurance policies, visited the college and its associated training practices, observed examinations and interviewed students on the courses.”

Ali Santos, Director of Veterinary Nursing at the College of West Anglia, said: “We are delighted with the news that the RCVS has granted our degree full accreditation. The team has worked hard since the start of the degree programme in 2012 to ensure that this happens so it is wonderful to hear that this has now been rewarded. We look forward to working with all of our students, both current and prospective, to train more excellent veterinary nurses.”    

More information about the RCVS accreditation process for further and higher education institutions offering veterinary nursing education can be found at http://www.rcvs.org.uk/education/approving-veterinary-nursing-qualifications



RCVS news: Annual renewal fee for veterinary nurses now due

The Royal College of Veterinary Surgeons (RCVS) has contacted all registered veterinary nurses reminding them that their annual renewal fee for 2015-16 is now due.

For the first time the RCVS has sent the annual renewal notice to the majority of veterinary nurses by email. However, a number of veterinary nurses (around 3,500) have been contacted by post because the College does not hold a valid email address for them.

Nicola South, Customer Experience Manager and Head of Registration at the RCVS, says: “This year we decided to act on the feedback received from members in previous years that they would rather receive their annual renewal notice and other correspondence by email. Sending these notices by email is also more environmentally friendly.

“We would also encourage any veterinary nurses who have received the annual renewal fee form by post to share their personal email address with us so that we can contact them by this method in the future.”

The annual renewal fee of £61 is due for payment by 1 November. If a veterinary nurse does not pay the annual renewal fee by the end of the year they will be removed from the Register.

Payments by debit or credit card can be made online via the ‘My Account’ area of the RCVS website (www.rcvs.org.uk/login) or by cheque, bank draft or bank transfer. 

All veterinary nurses also need to confirm their Register details, confirm their compliance with the RCVS continuing professional development requirement of 45 hours over a three-year period and declare any convictions, cautions and/or adverse findings.

Any veterinary nurses who have not received an annual renewal fee email or letter by the end of September should contact the RCVS Registration Department on 020 7202 0707 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Veterinary nurses with any queries about paying the annual renewal fee should contact the RCVS Finance Team 020 7202 0723 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it


Over 800 RVNs asked to submit their CPD records

Last week the Royal College of Veterinary Surgeons (RCVS) wrote to more than 800 registered veterinary nurses asking them to submit their continuing professional development (CPD) records in order to monitor compliance with their professional obligation to undertake CPD.

Under the Code of Professional Conduct for Veterinary Nurses, members of the VN profession are expected to undertake at least 45 hours of CPD over a rolling three-year period in order to demonstrate that they are keeping their skills up-to-date and engaging in learning and development.

Every year since 2010, the RCVS has conducted a CPD audit with registered veterinary nurses to gauge compliance and see what type of CPD the profession is engaging in.

This year the College has contacted a random sample of 468 registered veterinary nurses from across all postcode areas (representing around 8% of the profession) asking them to share their records. Furthermore the College has also written to 107 RVNs who took part in last year’s audit but were short of meeting the requirement, 80 RVNs who failed to respond to requests to submit their records in last year’s audit and 150 RVNs who confirmed they were not compliant with the CPD requirement when renewing their registration last year.

Those veterinary nurses who were previously on the List and who were moved to the Register when the new RCVS Royal Charter came into effect in February 2015, have not been asked to take part in the audit. Previously listed veterinary nurses were not expected to undertake CPD and so the RCVS is allowing a ‘bedding in’ period of three years (until 2018) for them to fulfil the requirement.

Further details on how the new Charter affects previously listed veterinary nurses can be found at www.rcvs.org.uk/registration/about-the-vn-register/royal-charter-faq/

Veterinary nurses taking part in the audit need to submit their CPD records to the College no later than Friday 14 August. Records can be submitted by allowing the RCVS access to the online Professional Development Record (www.vnpdr.org.uk), by emailing a scanned copy of the CPD record card or posting a photocopy of the card.

Those with any queries about the audit should contact the Veterinary Nursing Department on 020 7202 0701 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it


RCVS congratulates international veterinary nurses on exam success

The Royal College of Veterinary Surgeons (RCVS) has congratulated eight international veterinary nurses after they passed examinations allowing them to join the Register.

Most veterinary nurses who qualify from outside of the UK are required to sit the RCVS pre-registration examination prior to joining the Register. In June this year 11 candidates sat the examination of whom eight (73%) passed, which is the highest pass rate yet.

The current pre-registration examination involves the veterinary nurses having to undertake 12 practical tasks within a fixed period of time covering topics such as diagnostic imaging, laboratory diagnostics, nursing care, supporting anaesthesia and theatre practice. On average, the pass rate for the practical examinations is around 50 per cent.

Julie Dugmore, the Head of Veterinary Nursing at the RCVS, said: “I would like to congratulate those who have passed as this is by no means an easy examination and involves a lot of preparation and forethought beforehand. We look forward to welcoming them to the Register of Veterinary Nurses and taking them through their professional declarations.”

Those who passed came from Australia, New Zealand and the United States of America in addition to a veterinary nurse who had graduated from the Royal Veterinary College’s veterinary nursing degree course at Hong Kong Polytechnic University.

Sarah Millar, who is a British citizen, is the first graduate from this course to pass the pre-registration examination and now intends to join the Register. She said: “As part of my degree I was required to complete OSCEs so I knew what to expect with regards to examination, although I had to do them in an unfamiliar environment.

“I was excited and relieved to hear that I had passed. Being a registered veterinary nurse means that I will be responsible and accountable for my actions, as well as continuing with evidence-based practice.”

The results for the June 2015 pre-registration practical examinations can be found at www.rcvs.org.uk/registration/veterinary-nurse-pre-registration-examination


Those who go above-and-beyond the call of duty sought for RCVS honours

The Royal College of Veterinary Surgeons (RCVS) is now accepting nominations for 2016 for its two honours which recognise those who have made an outstanding contribution to the veterinary profession and veterinary science.

The Queen’s Medal is the highest honour that the College can award to a veterinary surgeon and is available to members of the profession who have had a highly distinguished career and whose achievements deserve special recognition. Only one Queen’s Medal can be conferred every year.

The Honorary Associateship is conferred to a small number of non-members of the RCVS who have made a significant contribution to the veterinary sphere. Previous recipients have included veterinary nurses, scientists, farmers, journalists and charity workers.

The closing date for nominations for either honour is Friday 11 September 2015. The honours will be conferred at RCVS Day 2016 which will take place on Friday 8 July 2016. Nominations for the Queen’s Medal can only be made by members of the RCVS, while nominations for Honorary Associateship can be made by veterinary surgeons, veterinary nurses and laypeople.

As a result of a decision made by RCVS Council in June 2015 to restructure the RCVS Fellowship, the College will no longer be conferring Honorary Fellowships, although all previous recipients will retain their HonFRCVS status. The last Honorary Fellowship will be awarded at this year’s RCVS Day on Friday 10 July.

More information about nominating someone for an RCVS honour can be found at www.rcvs.org.uk/honours. Those with any queries can contact Peris Dean, Executive Secretary, on This e-mail address is being protected from spambots. You need JavaScript enabled to view it or 020 7202 0761.