• BVA & BSAVA respond to launch of RSA referrals network, VPMA
  • BVA & BSAVA respond to launch of RSA referrals network, VPMA
  • BVA & BSAVA respond to launch of RSA referrals network, VPMA
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  • CVPM Examination Preparation Workshop

    Are you interested in undertaking the CVPM (Certificate in Veterinary Practice Management)?

    The Certification and Training Committee is holding a FREE information and examination preparation workshop on Wednesday 11th October 2017 in Narberth, Pembrokeshire.

    The CVPM is awarded by the VPMA to individuals who have demonstrated their ability to effectively manage a veterinary practice, hospital or unit.  The CVPM is aimed at both experienced managers who are new to the veterinary industry and members of the veterinary team who are currently working in a management role.  The qualification also provides a benchmark for veterinary employers seeking to employ a new practice manager.

    For more information on the workshop and details of how to register please 
    click here.

  • VPMA seeks new Board members

    Are you interested in influencing the strategy and direction of the company?  If so, read on ....

  • Preparing for the General Data Protection Regulation

    12 steps to take now .... (click here)

  • CPD: Focus on the Practice Team, Leicester Football Stadium - 11th October

    We’re delighted to be bringing back Robin Launder, who wow’d audiences at our 2017 Congress with his high energy presentation on creating positive mindsets.

    Robin will be joined by an impressive line-up of other speakers that include:

    • Rebecca Leask and Stephenie Malone, Harrison Clark Rickerbys
    • Doug Muir, Compassion Understood
    • Gordon Dunn, The Vet Group
    • Lisa Winter, Onswitch
    • Susie Samuel, Vet Help Direct
    • Lizzie Lockett, RCVS
    • Major Cathie Gregg, GLCM

    From Mindset Theory to Measuring Your Customer Care Experience; from tips on attracting, retaining and rewarding all the members of your team to creating and nurturing a positive practice culture, this event will help you build a happier, more focused and more productive practice team.

    One lecture stream will concentrate on overall HR issues, the other will focus more on client care and communication.  This is an excellent day for Practice Managers, Reception Managers, Owners, Clinical Directors… or anyone else who is responsible for client communication or team management.

    Click here
     for synopses on all the lectures and here for speaker profiles.

    The day will also offer a focused exhibition – click here for details of the companies that will be available to talk to you.

    The day will start at 9:30am and finish at 4:30pm. Workbooks, CPD certificates, lunch and refreshments are included.

    For further details and to register click here.


Veterinary Business Video Show - Latest Episode

You can click here to view any or all of the previous episodes of the Veterinary Business Video Show

BVA & BSAVA respond to launch of RSA referrals network

UK pet insurer RSA has this week launched its preferred referrals network for veterinary treatment, with Tesco Bank and MORE TH>N policy holders being the first to switch to the new requirements.

This is a business decision for RSA, in light of pressures facing the pet insurance industry - however BVA and BSAVA requested a meeting with the pet insurer earlier this year to discuss members’ concerns about RSA's policy conditions concerning cases for referral.  We outlined the importance of the vet-client relationship, especially with respect to clinical decision making, and we emphasised that decisions must be made in the best interests of the pet-based on clinical indication and not be driven by cost. RSA refers to these meetings in their recent Q&A document (number 13). However, this so-called “engagement” should not be read as implying the two Associations complicity or acceptance of the changes. We stressed our concerns to RSA and would welcome opportunity for further input.

BVA and BSAVA actively encourage our members to make us aware of their concerns, and to keep us informed about how RSA’s new approach is working in practice. This will help us to continue to champion vets' voices on an issue that impacts our profession.

RSA is writing directly to over 4,500 first opinion vet practices to ensure that they are fully aware of the preferred network practices and the policy changes that have been applied to MORE TH>N and Tesco Bank policy holders. The letter contains a Q&A document and a copy of the preferred referral vet list, explaining that referral network policy wording is now applied in new policies and at renewal for these policy holders.

Practically speaking, this means if a vet recommends a particular referral practice that is not part of the RSA network, the customer may need to pay £200 towards the referral practice bill depending upon the conditions that apply in their insurance policy. However, RSA has confirmed that it will treat each case on its merits with the key requirement being for the client to call RSA if they wish to be referred outside of the network. They state that if there is a justifiable reason for being referred to a vet not on their referral network then this will be discussed with each client directly.